Create an account during checkout isn’t showing up

  • Resolved webdevcat123

    (@webdevcat123)


    2 years, 3 months ago

    Hello!

    On one of my websites I can’t get the user account creation to work at all. Ideally I want an account created automatically on checkout for every customer. I have activated the everybody can register setting in the general WordPress settings aswell as:

    -Allow customers to place orders without an account
    -Allow customers to log into an existing account during checkout
    -Allow customers to create an account during checkout
    -When creating an account, automatically generate an account username for the customer based on their name, surname or email
    -When creating an account, automatically generate an account password

    The problem is, that there is no account creation anywhere on the page. On checkout I can do an order but there is no new account checkbox or any email afterwards for an automatic account creation.

    Am I missing something? All the needed WooCommerce email templates are activated too I think.

    Thanks a lot

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @webdevcat123

    Thanks for reaching out!

    It seems like your theme overriding the WooCommerce templates, that’s why it’s not showing on checkout page. There is some CSS code in your theme that is overriding it.

    You can take a look at these screenshots:
    https://screencast-o-matic.com/i/c3lhDNVve8I
    https://screencast-o-matic.com/i/c3lhDsVveNa

    You can check if your theme provides any setting/option to show this on checkout page alternate this can be fixed with some custom CSS. Under Customize > Additional CSS, you can add the following code:

    .woocommerce .woocommerce-checkout #customer_details .form-row.create-account label.checkbox {
    display: inherit !important;
}

    If you’d like to learn more about CSS, I highly recommend using the free tutorials at w3schools. Here, you can find the basics of selectors (how to target the right element on the page), and properties (how to change the element on the page).

    Cheers!

    Thread Starter webdevcat123

    (@webdevcat123)

    Thanks a lot @amiralifarooq that was it! I just couldn’t find that hidden element. I changed the theme and everything is working now.

    Hi @webdevcat123,

    You’re welcome, glad it’s working fine now. If you have any new questions, please create a new ticket.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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