Create a new story is not workin

  • Resolved rakeshreddym

    (@rakeshreddym)


    1 year ago

    This is the screen text i’m experiencing – There has been a critical error on this website. Please check your site admin email inbox for instructions.

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  • Luckyna San

    (@luckynasan)

    Hello @rakeshreddym

    From the message you’ve received, it appears that you might be facing a broader WordPress issue rather than a specific problem related to Web Stories. Please begin by trying the troubleshooting steps below, then we will proceed from there.

    1. Please read through the article (Learn more about troubleshooting WordPress.) presented to you and try out the different techniques.
    2. If you have access to the PHP error logs or WP DEBUG logs, review them for any errors that could provide insight into the problem. Temporarily setting define('WP_DEBUG', true); define('WP_DEBUG_DISPLAY', true); in your wp-config.php file will display additional error messages that could help us identify the issue. **If you’re unable to modify the wp-config.php file directly or require assistance with accessing server logs, please contact your hosting provider for support.
    3. Also, please attempt deactivating all other plugins and switching to a default theme to determine if the error persists. You can use?this plugin?to only do this for yourself without affecting your visitors.

    We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you experience any other issues. Thank you!

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