• Resolved cvh-design

    (@cvh-design)


    I build a Website using Oxygen (pagebuilder). After the last update of Email-Encoder the page was not editable anymore. I had to deactivate the plugin to edit the page again. The Website itself worked. It was only the editor, which did not work anymore.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Ironikus

    (@ironikus)

    Hey @cvh-design – thanks for reaching out to us and sorry to hear you face issues with our plugin.
    Can you please tell me some more details about the issue? Is the site itself still accessible, does it show code or are there any logs you can check?
    Everything that points out the issue helps.
    Thanks already a lot in advance.

    Thread Starter cvh-design

    (@cvh-design)

    Hi @ironikus – thanks for your feedback. The issue appears at https://ukulele-nordlichter.de/. The plugin is still active. The problem occurs in the backend. The page cannot be edited by Oxygen. Either it takes up to 3 minutes to open the page for editing or I get an 502 error. As soon as I deactivated your plugin, everything was fine again (max. about 10 sec. to load a page for editing).
    Does that help you?

    Plugin Author Ironikus

    (@ironikus)

    Thanks @cvh-design – I will look into this and talk back with the creators of the page builder.
    Since this might take some days, I will update you once I have more details.
    If you have further questions in the meantime, feel free to reach out to us at any time. ??

    Plugin Author Ironikus

    (@ironikus)

    Hey @cvh-design – Thanks to the amazing team behind Oxygen, I was able to test it straight away. The problem was due to the output buffering of the plugin. This resulted in returning nothing since the buffer was called twice. It’s not important that you need to understand what exactly was going on, but that I was able to fix it. ??
    I created an integration for the Oxygen builder that deactivates the functionality as long as you are within the page builder itself.

    I also created a pre-version for you so that you can make your site work again with the plugin straight away.
    You can leave this plugin active and use it as before since I added the integration to our upcoming version. This will allow you to update to the new version as soon as it is released, without worrying about losing the feature. ??

    Here’s the link to the demo version: https://www.dropbox.com/s/0mth4lsgsq8zde1/email-encoder-bundle-oxygen.zip?dl=1

    If you have further questions, feel free to reach out at any time.

    Thread Starter cvh-design

    (@cvh-design)

    Hey @ironikus – Thank you so much! That works! What a great service! I really appreciate that!

    Plugin Author Ironikus

    (@ironikus)

    Hey @cvh-design – thank you for your feedback, happy to hear it works!
    I will leave this thread open until the version is live.
    If you have further questions, feel free to let me know. ??

    Plugin Author Ironikus

    (@ironikus)

    Hi @cvh-design – I just wanted to give you a quick notice that we now launched the newest version, which also includes now officially the fix for the oxygen builder.
    If you have further questions, feel free to reach out again! ??

Viewing 7 replies - 1 through 7 (of 7 total)
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