Crashes Site

  • Pages setup with a Gutenkit pattern can initially be saved. But attempting to editing them later causes a fatal error. Aperrently, the 30 second execution time is too short. Increasing it doesn’t help, now I get a 500 Error.

    Update:
    Folllowing an update of Gutenkit, the issue I observed seems to be resolved. I updated to five stars for the quick response and solution to my problem.

    • This topic was modified 4 months, 3 weeks ago by manni65929.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @manni65929

    Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the GutenKit Plugin.

    I want to inform you that many users are using the GutenKit plugin without any issues. It seems this problem is specific to your setup, possibly due to a conflict with a third-party theme or plugin. However, I have good news for you. We have released new versions of both the free and pro GutenKit plugins. Please update to the latest versions, and hopefully, this will resolve your issue.

    If the issue persists, please share some details about your website, including the theme and plugins you are using. Additionally, provide your server configuration. Once we have this information, we hope to find a solution as soon as possible.

    We always strive to resolve user issues with the highest priority. However, it is a little bit disappointing that you rated us one star without discussing the issue properly with us first. A one-star review can significantly impact our reputation, and I hope you understand this. I encourage you to reconsider your review after we resolve the issue. Your patience and cooperation in this matter are greatly appreciated.

    Looking forward to your response and we are always here to assist you.

    Best Regards,
    Reju

    I have the same problem as you. And they don’t seem to fix this error even though I sent them wp login. I also supported them with agecy package but now I’m disappointed.

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @laonama,

    I hope this message finds you well. We have released a new version that includes the solution to your issue. Additionally, I see that you have upgraded to the agency plan. If you encounter any issues in the future, please create a new support thread, and we will assist you promptly.

    Best Regards,
    Reju

Viewing 3 replies - 1 through 3 (of 3 total)
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