• Resolved Shawn

    (@shawnwrightres)


    When we installed this, our site immediately crashed. We got a “critical error” warning, but it wasn’t a “503” type of error as we didn’t get an HTTP code or anything. Also nothing appears in the error_log file. We had to rename the directory in order to get the site back. We really want to use it, but… well, we can’t.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jason a11n

    (@jconroy)

    Hi @shawnwrightres really sorry to hear about your difficulties.

    My assumption is there is a conflict if you are able to submit a WooCommerce.com support ticket including your system status info OR share some more info here about what extensions you are using and version of PHP, WordPress and WooCommerce we’ll investigate.

    If you have a staging site you could try some conflict testing and disable then activate extensions until things work to help pinpoint as well.

    I’ll keep an eye on this thread.

    I have exactly the same problem. Here’s an entry from my PHP error log:

    PHP Fatal error:  Uncaught Error: Call to undefined method GuzzleHttp\Utils::chooseHandler() in /home/xxx/xxx/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/guzzle/src/functions.php:61
    Stack trace:
    #0 /home/xxx/xxx/wp-content/plugins/backwpup/vendor/guzzlehttp/guzzle/src/HandlerStack.php(42): GuzzleHttp\choose_handler()
    #1 /home/xxx/xxx/wp-content/plugins/google-listings-and-ads/src/Internal/DependencyManagement/GoogleServiceProvider.php(124): GuzzleHttp\HandlerStack::create()
    #2 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider->Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure}()
    #3 /home/xxx/xxx/wp-content/plugins/google-listings-and-ads/vendor/league/container/src/Definition/Definition.php(239): call_user_func_array(Object(Closure), Array)
    #4 /home/xxx/xxx/wp-content/plugins/google-listings-and-ads/vendor/league/ in /home/xxx/xxx/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/guzzle/src/functions.php on line 61
    Thread Starter Shawn

    (@shawnwrightres)

    We’re on PHP 7.4, 5.6.4 of WP, and 5.4.1 of Woo.

    Here’s our list of plugins:

    AMP
    Advanced Coupons for WooCommerce Coupons
    Antispam Bee
    Authorize.Net CIM for WooCommerce
    Booster Plus for WooCommerce
    BuddyPress
    Featured Images in RSS for Mailchimp & Other Email
    Google Apps Login
    Google Site Kit
    HTTP headers to improve web site security
    JetPack
    Login No Captcha reCAPTCHA (Google)
    Members
    Post SMTP
    Really Simple SSL
    Redirection
    Sezzle Woocommerce Payment
    Simple Sales Tax
    TablePress
    tagDiv Cloud Library
    tagDiv Composer
    tagDiv Mobile Theme
    tagDiv Social Counter
    tagDiv Standard Pack
    UpdraftPlus – Backup/Restore
    Upload Larger Plugins
    White Label CMS
    Widget Shortcode
    WooCommerce
    WooCommerce Services
    WooCommerce Zoho Pro
    WooCommerce Google Analytics
    WooCommerce Shipping & Tax
    WooThumbs for WooCommerce by Iconic
    Wordfence Security
    WordPress Users & WooCommerce Customers Import Export(BASIC)
    WP Google Maps
    WP-Optimize – Clean, Compress, Cache
    WPC Product Bundles for WooCommerce (Premium)
    Yoast SEO
    Zoho Campaigns
    Zoho Forms
    Zoho Marketing Automation`

    Plugin Support B C. a11n

    (@battouly)

    Hi Shawn and Peter,

    Please follow the guide below for a conflict test and share your findings.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Author Jason a11n

    (@jconroy)

    Thanks @petervandoorn that’s indicating a conflict with BackWPup’s version of Guzzle – I’ll add that to our list of known conflicts

    Plugin Author Jason a11n

    (@jconroy)

    Thanks @shawnwrightres that is super helpful – I went through each extension and it looks like the conflict for you is occurring with the Simple Sales Tax extension.

    I’m discussing internally how we can handle these old Guzzle dependencies better and will aim for a release very soon.

    Plugin Author Jason a11n

    (@jconroy)

    Hi @shawnwrightres and @petervandoorn – 1.1 has been released which hopefully addresses the guzzle conflicts.

    Thread Starter Shawn

    (@shawnwrightres)

    No crashing so far on our test site, trying live later today. Thanks for the fix.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Crashes site’ is closed to new replies.