crashes since update

So you get an error and don’t even consider leaving a support request so we can at least try to fix it?

Instead you leave a crappy 3* review? Not very helpful. But hope you’re getting value from our work none-the-less!

Paul, this is the support forum, so I guess this is the right place.

I am happy to leave a support request – but how?

On your website, you only offer support for two products: iControl and Shield. I did not find a way to directly contact your support team that deals with this particular plugin.

Usually, people who may have encountered a similar behavior are helpful or have had a similar experience, that’s why the support forum here is probably a good place to start.

I do appreciate your work, don’t get me wrong, but it seems that since the update the plugin does need some more testing.

If I can help you to fix it, I am happy to help.

• This reply was modified 2 years, 5 months ago by Anonymous User 15325940.

By the way – mea culpa. I just noticed that my message was posted in the review section! That is my fault, I have no idea why that happened. I’ve just realized that now. My apologies. I will correct that and move it to the support forum.

I am very sorry about that.

Heya, no problem. It’s a mistake that can happen – it’s not uncommon either for drive-by reviews when there’s an error. I’ll jump on to the support request I saw you’ve put there give a few pointers so we can capture what the error is exactly.

Thanks for getting back!

This was posted as a review; I’ve moved it to the support area. Please do not use reviews to get support.