Crashed our website – again

  • Updates are so far behind it is no longer compatible with the latest versions of WordPress/WooCommerce. This is the second time in 3 years I have had to remove it to get my website back online. It’s crazy that a company the size of Amazon can’t keep a simple plugin like this updated. We have regular customers that were using this who now have to go a new route because of this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @patrickhs

    Thank you for your feedback and we apologize for the inconvenience caused. To better assist you, could you please provide us with the following details?

    1. System Status Report: This report will help us understand the current configuration of your site and identify any potential issues.
    2. Log of the Critical Error: The error log will give us insight into the exact nature of the problem you’re encountering.
    3. Conflict Tests: We recommend performing a conflict test to rule out any plugin or theme conflicts. Please follow these steps on a staging site to avoid disrupting your live site:
      • Deactivate all plugins except for WooCommerce and our plugin.
      • Switch to a default WordPress theme such as Twenty Twenty-One.
      • Check if the issue persists.
      • Progressively activate your other plugins one by one, checking the site after each activation to identify if a specific plugin is causing the conflict.

    Additionally, could you check if there was a recent update to any plugin on your site that might be causing the issue?

    We want to assure you that we regularly test our plugin with the latest versions of WooCommerce and WordPress, and we have not encountered any issues. Your cooperation in providing the requested details will help us resolve the issue more efficiently.

    Thank you for your patience and understanding.

    Best regards,
    Christian

    Thread Starter patrickhs

    (@patrickhs)

    I appreciate you taking the time to reply but you’ll have to excuse me if I am not very assured by your assurances. As of this morning the big bold message on your plugin page is:

    Warning:?This plugin?has not been tested?with your current version of WordPress.

    So, as long as I see that and I know I am on the latest version of WordPress, Woocommerce, and everything else I have installed I am not about to chase copy and paste suggestions. The plugin would appear to be very behind in development and/or testing.

    Also in plain terms on the plugin page is: Last Updated:?8 months ago

    How, if this plugin is kept up with has it not been updated in 8 months? We have had multiple major updates from WP and WC since the last time this plugin was updated.

    Aravind

    (@aravind1418)

    @christian1983 When can we expect an update for this plugin?

    Plugin Support Christian

    (@christian1983)

    Hey @aravind1418 @patrickhs ,

    Hope you are doing well!

    This week we should be releasing the new version with some fixes.

    I will let you know.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @patrickhs @aravind1418 ,

    Despite some challenges during the release, we’re excited to announce that version 2.5.2 is now live. Thank you for your patience and support!

    Please let us know if you find any issues.

    Best,
    Christian

Viewing 5 replies - 1 through 5 (of 5 total)
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