Crashed my Website

  • Hello support. Your plugin, after using it for a month or so, completely crashed my website (500 server error). I called my host and they said your plugin completely overwrote my WP config files and they can’t fix it and told me to get a programmer. Not happy at all.

    Any advice?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter commexjimmy

    (@commejimmy)

    I of course removed your plugin and all other plugins just to test and it’s still crashed…

    Plugin Contributor Salvatore Fresta

    (@salvatorefresta)

    Uh, I’m sorry. Can you please paste here the errors you find on error log?

    Thread Starter commexjimmy

    (@commejimmy)

    Hello Salvatore. I am awaiting their report. They think someone may have come through the plugin and put malicious software in there. I will report back to you the exact details.

    Thanks very much for your prompt reply and have a great day.

    -Jimmy

    Plugin Contributor Salvatore Fresta

    (@salvatorefresta)

    You’re welcome! If there is an issue, we will fix it asap.

    The only option that update the wp-config.php by adding define('WP_CACHE', true); is the fallback cache.

    Update this thread when you have more info

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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