Crashed My Site – Support Not Interested

  • RobinKMullins

    (@robinkmullins)


    1 year ago

    My initial review is below the dashed line.

    Thank you for the follow up Joakim. Given what the WP world has gone through during the past 36 or so hours, I understand what happened. This morning I made sure my sites were fully updated to WP 6.4.1. I downloaded the newest version of Simple: Press Forum. Installation was smooth, not even the slightest of hiccups.

    I am changing my rating from 1 star to 5 star based on your excellent customer service.

    Now I can start exploring Simple: Press Forum.

    ———————————————

    I can’t remember the last time I gave a plugin only 1 star. I read reviews and looked carefully at their website. Despite the high price and some negative reviews, I thought I would give it a try. Downloaded and installed it. As soon as I pressed Activate it crashed my site.

    Thank goodness for WP Recovery Mode. I was able to quickly get back into the site and copy the error code and information which I then submitted to their support.

    This morning I received what basically amounted to a “solve it yourself” response. They suggested I buy the pro version and then they would help me. I’ve done that with other plugins but this one failed instantly. Why would I risk my time and money buying the pro version?

    Interestingly, some of the poor reviews I initially disregarded described a very similar problem. Guess I should have paid attention to them.

    My advice, stay away from this plugin. Here is the error which crashed my site.

    This plugin failed to load properly and is paused during recovery mode.
    An error of type E_ERROR was caused in line 90 of the file /home1/qykowkmy/public_html/myskylinecondo/wp-content/plugins/simplepress/sp-api/sp-api-class-spcfilters.php. Error message: Uncaught Error: Call to undefined function mysql_real_escape_string() in /home1/qykowkmy/public_html/myskylinecondo/wp-content/plugins/simplepress/sp-api/sp-api-class-spcfilters.php:90 Stack trace: #0 /home1/qykowkmy/public_html/myskylinecondo/wp-content/plugins/simplepress/sp-api/sp-api-class-spcfilters.php(78): spcFilters->do_esc_sql(false) #1 /home1/qykowkmy/public_html/myskylinecondo/wp-content/plugins/simplepress/sp-api/sp-api-class-spcoptions.php(150): spcFilters->esc_sql(false) #2 /home1/qykowkmy/public_html/myskylinecondo/wp-content/plugins/simplepress/sp-api/sp-api-class-spcrewrites.php(239): spcOptions->update(‘sfflushrules’, false) #3 /home1/qykowkmy/public_html/myskylinecondo/wp-includes/class-wp-hook.php(324): spcRewrites->check_flush(”) #4 /home1/qykowkmy/public_html/myskylinecondo/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #5 /home1/qykowkmy/public_html/myskylinecondo/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home1/qykowkmy/public_html/myskylinecon

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  • Plugin Support joakimsimplepress

    (@joakimsimplepress)

    Hi again Robin!

    We understand your frustration, especially since it crashed your site. And we are sorry if our answer in any way made you feel that we didn’t care.

    We guess it won’t matter what we write since you gave us a 1 star review we just want to give you the whole picture.

    Yesterday when we got you email your support question was one of the first we answered in a list of many. We had no idea that WordPress had made an undocumented update in version 6.4.0 that broke Simple:Press (and a lot of other plugins as well). And since you specifically said that you were using the free version we asked you to post in our forums what versions you were using.

    However, we released 6.10.5 a few hours later solving the issue. The latest version of WordPress 6.4.1 also has a fix for that issue.

    You were unfortunate to try our plugin during that window of a few hours when it was broken due to the WordPress update.

    As a lot of other free WordPress plugins, we do not have the resources to help all users personally and that is why we ask our users to post their questions in our support forum.

    Best regards,
    Joakim @ Simple:Press

    Plugin Support joakimsimplepress

    (@joakimsimplepress)

    Hi Robin!

    Thank you very much for taking your time and updating your review. It’s much appreciated.

    Good luck with the exploration. You know where to find us if you encounter any issues.

    Best regards,
    Joakim @ Simple:Press

Viewing 2 replies - 1 through 2 (of 2 total)
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