Crashed my server

  • Crashed my server when searching for duplicates. On phone with VPS provider now to get it back online.

    Update: OK, 18 minutes later and 2nd level tech support is still trying to fix it and get my site back online. They say the plugin is hammering the server. They killed multiple processes it’s running but say it’s still hitting the database. They’re working to kill all the processes to get my server back online while I sit here and update my review. They said don’t use the plugin again.

    So, my verdict is do not run this unless you are on a very fast dedicated server or are running it on a test server or on localhost using an emulator. This plugin should be improved so it does not hit a server like this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter The Geek Man

    (@the-geek-man)

    Update #2: OK, I’m back online. The tech said she and her team she was consulting with didn’t know when the processes would end and didn’t want to kill them or I’d risk corrupting my database. Thus, they suggested I wait until it finishes running. I asked them for a time estimate when they thought it might complete. I told them I have over 16,000 pages on my site. They said, “Yeaaaaaaah, you might want to restart it instead of wait for it,” as it could take a while, lol. So, as I had a recent backup, I decided it was okay to kill the MySql process and restart it. I did so and the site came back online. No apparent damage or corruption, but I am downloading a copy of the most recent site backup just in case I find trouble later and need to restore it. I don’t want to find out later I’ve overwritten my last uncorrupted database copy with auto-backups ??

    And, just before getting off the phone, the tech again reiterated… “Again, the moral of the story is don’t use this plugin ever again!” Her words, not mine.

    Thread Starter The Geek Man

    (@the-geek-man)

    Update #3: To clarify, plugin did not actually “crash” my server. Rather, it “hung” it. Was still running, just badly.

    Also, if programmer fixes this he should post here so I can update my review as needed. I always give second (and third, and fourth, and fifth, lol) chances for sincere programmers to correct issues.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Crashed my server when searching for duplicates. On phone with VPS provider now to get it back online.

    Have you considered posting a support request…? The review section really is for er, reviewing and not a running dialog about your server problem.

    Thread Starter The Geek Man

    (@the-geek-man)

    Thanks. No need for support. I deleted the plugin after getting my site back online.

    I wanted to edit the original post, but it wouldn’t let me, and so I posted two additional updates for accuracy and to add some additional details to describe the situation as clearly as possible for those considering the plugin.

    I know I appreciate reading such details so I can better understand if a plugin will present a problem for me or if I might want to risk trying it anyway.

    Feel free to edit or delete my posts. Next time I’ll just keep it brief with something like “plugin bad, don’t use it.”

    My apologies for being wordy.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Crashed my server’ is closed to new replies.