Crashed a site

  • Resolved ronr1999

    (@ronr1999)


    1 month, 1 week ago

    I’m using the MarqueeAddon on a development site and we took that site live over this past weekend. This was migrating the dev site to go live on a WP Engine hosted site. Your plugin crashed the site with the ugly Site Fatal Error message. There we no error_log message and nothing to even guess what went wrong. We had to remove it… thoughts?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Debuggers Studio

    (@debuggersstudio)

    Hi,
    We’re really sorry to hear about the issue after migrating the site to WP Engine. We’d love to help troubleshoot this for you. Could you please share the exact fatal error message you encountered? Additionally, it would be helpful if you could provide the System Info file from Elementor by navigating to:
    Elementor > System Info > Download System Info.
    This information will help us diagnose the issue more efficiently. Looking forward to your response!
    Best regards,

    Thread Starter ronr1999

    (@ronr1999)

    Looking at the Server Environment, I see PHP version: 7.4.33.8

    Could that be the problem?

    Thread Starter ronr1999

    (@ronr1999)

    Yes, that was the problem. We upgraded to PHP version 8.2.27 and Marquee is running again.

    Plugin Author Debuggers Studio

    (@debuggersstudio)

    Hi @ronr1999 ,
    We’re really glad to hear that your issue has been resolved! If you run into any further problems with our plugin, please don’t hesitate to open a new ticket on WordPress—we’re always here to help. For now, I’ll mark this ticket as resolved.
    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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