Coupons used more than limit

  • Resolved skroboladam

    (@skroboladam)


    5 years, 7 months ago

    Hi,
    I searched the forum but did not find the issue in any found posts.

    I have only one virtual product in my shop.
    I’ve set the percentage coupon limit to 120 and one coupon can be used only once by user.

    What I see is that Usage / Limit is now: 124 / 120
    How is that possible? Are there any special circumstances that one coupon can be user more than once?

    Thanks
    Adam

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi Adam,

    Are you using the default WooCommerce Coupons or is there a plugin involved?

    I ran a quick test on a local install and I am not running into this issue, but I may not be setting my test up correctly.

    Can you take a screenshot of the settings for that coupon and send that over using snag.gy?

    Thank you!

    Thread Starter skroboladam

    (@skroboladam)

    Hi,
    I use default WooCommerce Coupons.
    I also tested using some now coupon and there wasn’t any issue.

    This is the mentioned (124/120) coupon: https://snag.gy/cKT2YA.jpg

    Thanks!

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi,

    Thanks for the screenshot. Taking a look at the coupon settings, it is correctly setup.

    What I see is that Usage / Limit is now: 124 / 120

    If this is still happening, let’s check if this is a conflict.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

Viewing 3 replies - 1 through 3 (of 3 total)
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