Coupons

Hi all,

I wanted to ask if anyone here has experience using a coupon system with directorist that actually works. Unfortunately, the directorist coupon extension has been quite problematic for my website. It has had a negative impact, specifically preventing customers from adding a listing after purchasing a plan. As a result, my website has been down for the past five days, and I haven’t found a solution yet. Any suggestions would be greatly appreciated.

Hello @portugaldirectory !

I’m sorry to hear about the issues you’ve been facing with the Directorist coupon extension on your website. However, it seems that the development team has been working on a solution for you.

I understand that you’ve received a response from the development team in your support ticket. You are testing the solutions from your end. Kindly let us know if the solutions work for you after the testing.

Kind Regards.

Hi there,

After continuous emails to the support team, I am pleased to report that the solution does indeed work. However, I remain disappointed with the unfortunate loss of customers during the implementation process, which lasted for 6 days. Despite my persistent efforts to seek support and resolve any issues, all customers faced the same issue in that they could not load their businesses and subsequently requested refunds. It is important to acknowledge that while the solution itself is effective, the delay and resulting customer dissatisfaction must be addressed promptly to ensure a positive experience for all involved.