I have setup a usage restriction of 1 use per customer, but customers are able to use the same coupon again even when placing order with same email ID. Pls help in the resolution.
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Thanks for reaching out, and apologies for the delay in receiving a response.
I understand that the same customers are able to use the same coupon which has a restriction for 1 per user, is this correct?
This is not something I am able to replicate on my test site, as applying the same coupon for a second time produces the following error message:
Please clarify if you are using the coupon management built-in to WooCommerce core, or if you are using a plugin for this?
Kindly share a screenshot of the Coupon settings for the coupon exhibiting this behavior, more specifically the Coupon data →?Usage limits area.
Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Also, please can you share your sites System Status Report so that we can have a better understanding of your sites current environment.
You can find this via WooCommerce → Status. Select Get system report and then Copy for support. Once you have this, please share the results with us here.