• Resolved topchristine

    (@topchristine)


    I encounter three problems when I tried hustle.

    1. Yesterday I created a pop up coupon.

    when it was published, the coupon popup is shown on the home page at desktop , but not shown at the mobile side.

    but when I key in an email address, no email was automatically sent to my email box. 

    2. when I tried to buy a pro plan, 

    the message “Session expired, please reload the page”  is shown when I submitted my credit payment information. 

    by the way, I used a Chinese credit card to pay for it.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    HI @topchristine

    I hope you’re well today!

    when it was published, the coupon popup is shown on the home page at desktop , but not shown at the mobile side.

    Out of the box, I would suggest checking these things:

    a) in popup settings in “Visibility” section – do you have any visibility rules set or there’s no conditions? If there are any – it’s possible that they are set in a way to “exclude” mobile devices in some way

    b) checking different mobile devices to find out if it’s happening on specific one only or on any of them.

    If you want us to take a look, we’ll be happy to but to start with – we’d need an URL of the page with the popup on it (you can include it in your response below).

    but when I key in an email address, no email was automatically sent to my email box.

    I’m assuming you are using popup with integrated e-mail form and not putting a 3rd-party form into Hustle popup, right?

    If yes, please go to “emails” section of popup configuration and make sur etha the “Send an automated email to the user” option at the bottom is enabled. Then you’ll also need to configured there where to (to submitted e-mail address or to your e-mail address) that message should be sent.

    If this is not enabled, e-mails will not be sent by default

    2. when I tried to buy a pro plan,

    the message “Session expired, please reload the page” is shown when I submitted my credit payment information.

    by the way, I used a Chinese credit card to pay for it.

    It is not allowed on this forum to discuss this kind of subjects. If you need membership/payment assistance related to our plugins or services, please contact our support directly via our website at

    wpmudev.com

    Kind regards,
    Adam

    I have the same issue regarding email.

    I have created a popup enquiry form but I am not receiving any enquiry made by people to my mail inbox. Please let me know if it is possible or not.

    Thanks

    Regards

    Thread Starter topchristine

    (@topchristine)

    Hi Adam @wpmudev-support8,

    Thanks very much for your sharing.

    now the pop up issue is solved.

    but the auto email sent to the subscriber is not solved.

    I will turn to support team.

    thanks very much.

    Best regards,

    topchristine

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @govindmotiyar

    I understand you’re experiencing similar issue but if nothing discussed here solves it for you, please (as per this forum rules) start separate ticket of your own and we’ll assist you there.

    Thank you in advance!
    Adam

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @topchristine,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘coupon popup is not shown at mobile side, and auto email is not sent .’ is closed to new replies.