Coupon not working

Hello there,

Thank you for getting in touch with us. My name is Sangeetha and I am a member of our Customer Support Team.

We truly appreciate you taking the time to provide us with a detailed screenshot. It seems like your configurations are correct. Just to confirm, is the free product currently in stock?

In order to provide you with the best assistance, we kindly request that you submit a support ticket using this link: https://wployalty.net/support/ along with the aforementioned details and screenshots. This will allow one of our dedicated support members to assist you promptly.

We are eager to help you resolve this matter and ensure your satisfaction.

Thanks
Team WPLoyalty

I checked this several hours later and it gave me the option to redeem the coupon, I deleted the user and tried to do it again but it won’t let me redeem the coupon, I’ll wait again until tomorrow to see if it lets me do it, maybe it’s a thing of waiting for the system to recognize the user or some wordpress process that needs to be done before being able to do that?

Hello there!

Thank you so much for responding to us. We truly appreciate it.

In WPLoyalty, we do not have a wait system for earning or redeeming rewards. As soon as the conditions are met, customers will earn their rewards and can redeem them right away.

To provide you with the best assistance, we kindly ask that you submit a support ticket using this link: https://wployalty.net/support/. Please include all the necessary details and screenshots. This will allow our dedicated support team to help you promptly.

We are eager to help you resolve this matter and ensure your satisfaction. Please don’t hesitate to reach out to us for any further assistance.

Thanks
Team WPLoyalty