Coupon code not syncing

Hi @hetaweb, if you’re experiencing a problem with syncing of coupon codes from WooCommerce to Mailchimp here’s a few things to troubleshoot and hopefully resolve this issue:

1. Clean Reinstallation of the Plugin: Uninstall the Mailchimp for WooCommerce plugin, delete it from your WordPress, and then reinstall it. This can help eliminate any errors that might have occurred during the initial installation.
2. Checking and Enabling WP CRON: Ensure that WP CRON is enabled on your WordPress site. WP CRON is necessary for Action Scheduler tasks, which are crucial for operations like syncing. If it’s not enabled, you can turn it on by setting up a real cron job or by enabling the WP CRON setting in your WordPress.
3. Deactivate Other Plugins: Deactivate all plugins except for WooCommerce and Mailchimp for WooCommerce. This step helps isolate the issue to see if it’s being caused by a conflict with another plugin: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

If none of those resolve your issue:

1. Review Logs: Check the plugin’s logs tab for any fatal errors that might provide more insight into what might be causing the issue.
2. Enable Remote Diagnostics: If the issue persists, you can enable the Remote Diagnostics setting within the Mailchimp for WooCommerce plugin settings and provide your URL here. This allows the plugin engineers to investigate further.

Thanks @khungate i have already done the troubleshoot by myself yesterday but the issue persists and the feature to integrate codes in Mailchimp seems not appearing. On the plugin side, sync seems to be working.

• This reply was modified 3 months, 3 weeks ago by hetaweb.

Hi @hetaweb thanks for your patience. Would you care to enable the remote diagnostics in the plugin settings and share your store URL? In addition, please provide a coupon code example that isn’t syncing and we’ll be happy to take a look.

Hello, how can i share url and details privately? Thanks

Hi @hetaweb if you would prefer to share that information privately you can use this form to submit: https://us19.list-manage.com/contact-form?u=23393bbfd548fd02398cbdb45&form_id=5872c17f90ff9e852e7b68057aa0b64e.

Hello, it har restarded maybe it was a temporary issue. Thanks anyway, i will let you know
Regards

Ok, thank you @hetaweb we’ll close this out for now but please let us know if we can be of any further assistance; happy to help.