Country/State dropdown not allowing search

  • Resolved rebeccaolson

    (@rebeccaolson)


    4 years, 2 months ago

    Hello! I’m a little unsure how to correctly describe the issue, but here’s my best shot. In one of the most recent Woocommerce updates, my customers have lost the ability to search within the dropdown, eg. when selecting the state, type in “was” and have it immediately take them to “Washington” to make their selection. Instead, it is forcing the user to scroll through the entire list – which is very cumbersome, especially for mobile users. It definitely *used* to work, so I know I’m not reaching for something custom.

    I found the code to set United States as the default country, which I plan to do – but I don’t have a default state that my customers come from, so I’d love for the dropdown to function correctly. Has anyone else experienced this? I’m unsure if it’s a bug, or a conflict with my theme or plugins. I haven’t had the time to do a full test, but I have tried it on Chrome, Firefox and Edge, and it malfunctions on all of those, so it’s not a browser issue. If anyone else has experienced this or knows of it as an issue, I’ll just be patient – but if it’s unique to me I’ll set aside some time this week to see if I can test what is going on. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    You are correct, WooCommerce would normally work like this with a default theme not modifying the checkout.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thanks! I had a feeling it was a conflict with my theme, since I’ve been having numerous problems lately. Sure enough, the theme is the problem.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Country/State dropdown not allowing search’ is closed to new replies.