country or region ip banned

Hi there,

Unfortunately due to legal reasons, users from Iran and Cuba will not be able to use OneSignal nor subscribed to push notifications.

We apologize for the inconvenience.

From Venezuela I have a similar problem

What i need to do?

Error 1009 Ray ID: 452144373c275320 ? 2018-08-29 19:01:28 UTC
Access denied
What happened?
The owner of this website (onesignal.com) has banned the country or region your IP address is in (VE) from accessing this website.

Hello Onesignal, you have banned Venezuela too???

it’s funny. onesignal keep telling us “because of legal issues”. I have to ask, this legal issues are only for your company?????? not google or Facebook or WP or Microsoft?

i think it is racist not legal issues. if you don’t know how people of iran, venezuela or cuba living these days with their regimes, Email me to explain to you. u BANNED PEOPLE.

• This reply was modified 6 years ago by armantta.

OneSignal is based in the United States, so we have to abide by US laws and cannot work with countries on the US Embargo List. Obviously, this hurts us too – our goal is to power the world’s messages. We’re hoping sanctions get lifted soon. Apologies for the inconvenience!

For further reading:
https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx

There is no embargo or Ban against the country of Venezuela by the state Department, except and only for top officials on the Government. The travel band only refers, in the case of Venezuela to High Government officials.
See https://sanctionssearch.ofac.treas.gov/

@onesignal In addition to
There is no embargo or Ban against the country of Venezuela by the state Department, except and only for top officials on the Government. The travel band only refers, in the case of Venezuela to High Government officials.
See https://sanctionssearch.ofac.treas.gov/

Read this (largest Venezuela trade partner is the USA)
https://www.state.gov/r/pa/ei/bgn/35766.htm

If your lawyers have international knowledge the should be able to advise you well.

Hi,

After reviewing this with our law firm, we have decided to lift the block on users based in Venezuela. Thank you for bringing this to our attention. And we hope you enjoy using OneSignal!

Best,
Lydia

Hi! that is a great news! i’m trying to go to the Onesignal website but i still cant. Look: https://prntscr.com/m87fo7 When the block will be lifted?

It should work now. ??

@onesignal Actually I have access to Onesignal.com website from Venezuela. But I’m testing sending messages to my test user in Venezuela and the messages are not arriving. Is it possible that messages are still being blocked for users in Venezuela? Please could you double check that (and solve the issue if it’s still blocked) or tell me please why messages are not arriving to my test user using chrome browser in Venezuela.

Thanks for your help in this matter.