Country drop-down list is empty in WooCommerce setup-wizard

  • Resolved klorinczi

    (@klorinczi)


    1 year, 9 months ago

    Clicking to WooCommerce/Home menu, always takes me to the WooCommerce setup-wizard:
    https://wordpress.mysite.com/wp-admin/admin.php?page=wc-admin&path=%2Fsetup-wizard

    This is likely because the Country drop-down list is empty, there are no countries listed.
    Because I can not select any country, the country field remains empty, so the form does not allow further by pressing the Continue button.

    It is a new WordPress v6.1.1 installation, with WooCommerce v7.3.0.
    Currently I selected Mega Store Woocommerce v1.3 theme, but also tried others, but all results the same missing country list problem.

    I also tried to reinstall WordPress and WooCommerce, but I faced the same problem with missing country list.

    ### WordPress Environment ###

WordPress address (URL): https://wordpress.mysite.com
Site address (URL): https://wordpress.mysite.com
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

...

### Active Plugins (3) ###

Import and export users and customers: by codection – 1.21.4
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.7
WooCommerce: by Automattic – 7.3.0

...

### Theme ###

Name: Mega Store Woocommerce
Version: 1.3
Author URL: https://www.misbahwp.com/
Child Theme: x – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

...

### Templates ###

Overrides: mega-store-woocommerce/woocommerce/archive-product.php
mega-store-woocommerce/woocommerce/checkout/form-checkout.php
mega-store-woocommerce/woocommerce/global/wrapper-end.php
mega-store-woocommerce/woocommerce/global/wrapper-start.php
mega-store-woocommerce/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
mega-store-woocommerce/woocommerce/single-product.php

Outdated Templates: ?</img>

    Any idea, what is the problem?

Viewing 5 replies - 16 through 20 (of 20 total)
  • Roxy

    (@roxannestoltz)

    Hi @klorinczi ,

    Thanks for providing an update!

    Sure, we will be here to assist you further when you are ready ??

    When responding please let us know the outcome after performing the conflict test as suggested by @xue28 here, and should the issue persist, please share the requested information as mentioned here.

    Cheers!

    Thread Starter klorinczi

    (@klorinczi)

    Hi @roxannestoltz ,

    I deactivated all plugins except WooCommerce.
    Upgraded WooCommerce to v1.4.1.
    Downloaded storefront.4.2.0.zip theme, uploaded to WordPress, theme Storefront activated.

    Still the same error in WooCommerce/Home:
    There was an error getting your inbox. Please try again.

    Installed WP STAGING plugin, activated.

    Created a staged site.
    The WooCommerce/Home page of the staged site shows now correctly:
    Welcome to Store
    Follow these steps to start selling quickly. 2 out of 6 complete.
    …

    Why the WooCommerce/Home page of the staged site works, but the original not?

    • This reply was modified 1 year, 8 months ago by klorinczi.
    Saif

    (@babylon1999)

    Hello @klorinczi,

    Can you please check if there are any browser console errors on the live site?

    Also, have you tried clearing your browser’s cache?

    Look forward to hearing back from you.

    Thread Starter klorinczi

    (@klorinczi)

    Hi,

    My collegue solved this error by turning on the following setting:
    Settings / Permalinks / Permalink structure / Plain

    If I change to
    Settings / Permalinks / Permalink structure / Post name

    this results to show
    “There was an error getting your inbox. Please try again.”
    in menu WooCommerce / Home
    on URL
    https://wordpress.mysite.com/wp-admin/admin.php?page=wc-admin

    The error is reproducible.

    Do you have idea what causes this when using permalinks?

    • This reply was modified 1 year, 7 months ago by klorinczi.
    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @klorinczi ,

    I am unable to reproduce this issue on my test site which uses the latest version of WooCommerce and WordPress, as the WooCommerce →? Home page is loading as expected when my permalink structure is set to Post name.

    Would you mind sharing an updated copy of your sites System Status report, as well as any fatal errors found under WooCommerce?→?Status?→?Logs.

    We can take a closer look to see if there may be anything within your sites current environment that may be causing this issue.

    Cheers!

Viewing 5 replies - 16 through 20 (of 20 total)
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