Counters are not updating

Here is the relevant PHP code where you can see the shortcode for AccessPress. Thanks again for your help.

// Add Facebook, Google+ and Twitter Social Sharing Buttons with AccessPress sharing counts.
add_action('genesis_entry_header', 'after_title_text', 12);

function after_title_text() {
   if (is_single()) { ?>
         <div class="social-media-sharing">
		    <div class="wrap">
		   <div class="social-share-btn">
               <div class="fb-share-button">
                   <a href="https://www.facebook.com/sharer/sharer.php?app_id=649148065186807&display=popup&u=<?php the_title(); ?> - <?php the_permalink(); ?>&ref=plugin&src=share_button" title="Share on Facebook." onclick="javascript:window.open(this.href,
                 '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=536,width=640');return false;">
                       <i class="fa fa-facebook"></i><span class="buttonText">Share</span></a>
                   <div class="bubble">
                       <div class="FILLINLATER"><?php echo do_shortcode("[apss-count network='facebook']"); ?></div>
                   </div>
               </div>
            </div>
			<div class="social-share-btn">
                <a target="blank" href="https://plus.google.com/share?url=<?php the_permalink(); ?>" title="Share on Google+." onclick="javascript:window.open(this.href,
                 '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
                    <div class="google-follow-button"><i class="fa fa-google-plus"></i><span class="buttonText">Share</span></div>
                        <div class="bubble">
                            <div class="google-count"><?php echo do_shortcode("[apss-count network='google-plus']"); ?></div>
                    </div>
                </a>
            </div>
			<div class="social-share-btn">
                <div class="twitter-icon">
						<a class="twitter-follow-icon" title="Tweet this!" href="https://twitter.com/intent/tweet?hashtags=MBA%2C%20admissions&original_referer=http%3A%2F%2Fwww.mbaprepadvantage.com%2Fblog%2Fcreating-your-mba-application-plan%2F&ref_src=twsrc%5Etfw&text=<?php the_title(); ?> - <?php the_permalink(); ?>" onclick="javascript:window.open(this.href,
                 '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=450,width=550');return false;">
                        <i class="fa fa-twitter"></i><span class="buttonText">Tweet</span></a>
                        <a target="blank" href="https://twitter.com/intent/follow?screen_name=MBAPrepAdv">
                        <div class="bubble"><div class="twitter-count"><?php echo do_shortcode("[apss-count network='twitter']"); ?></div></div></a>
                </div>
            </div>
		</div>
        <?php
   }
}

Never mind. I cleared the cache.

Ok. It is half-resolved. After clearing the cache both Twitter and GooglePlus reflect sharing counts but unfortunately Facebook does not. Is there a way to remedy this? Thanks.

Hello there,

We have just checked the facebook share count using the API and it returning the correct share count – 18. you can test here. Can you please check?

Thanks

hi there,
i have the same problem.
count does not work on whole site.
Neither Facebook nor Google+ count up.

For example i shared this link :
https://cake-kate.de/ouzotrueffel/.

Thanks

and by the way a “follow us on facebook” button would be nice.

You might want to try refreshing the cache. I did that and it worked.

Do you mean the cache of my browser ?
I allready did that, without any result ??

No. I meant caching of the counter within AccessPress.

Hello cakekate,

Are you able to fix the issue as suggested by harvoolio?

Thanks.

@harvoolio
sorry i didn′t see this button :-). finaly found it

@access Keys
it seems to work for facebook but not for g+

right here you can see the google+ share
https://www.plusonechecker.net/
test ist with the url : https://cake-kate.de/ouzotrueffel/ an it shows “1”
but “AccessPress Social Share” shows “0”.

thanx

Hello there,

Can you please check by clearing the cache once again? if issue still exist can you please send us your site details to our support mail [email protected] and we will help you to fix it.

Thanks

Hi there,
i cleared the cache again, still the same result.
what do you mean with “site-details” ?
i am not pretty familliar in programming etc.

thanks

Hello there,

We mean to say you site’s username and password details to our support email so that we can check your site and help you to fix it.

Thanks

Twitter counter hasn’t been working/updating the last few weeks? Cleared the caches still showing zero?