Couldnt Print Labels

Hi Greg,

The most common issues are:

1. Download and install printer drivers – the Brother label printers drivers can be found on support.brother.com, or just search Google for Brother QL-550 drivers and Brother QL-800 drivers.
2. Setting the correct paper/tape size in printer settings – for example in Windows click the Windows/Start button > type “Printers & scanners” > select your printer > Manage > Printer Properties and see where you can find the label/paper size setting. There are usually many YouTube videos for setting up these label printers from scratch.
3. Make sure you’re using Google Chrome browser to generate/print the labels page – in the print dialogue Advanced Setting make sure to set Margins > None.
4. Choose the same label size in the print dialogue.
5. Reduce the label height in the plugin settings page by 1mm than the official label size – this should prevent page overflows.

It is odd the VAT field appears in the address, I’d explore why it gets appended there, since the plugin takes the address property from the order shipping details as is (or billing if shipping is empty). Sounds like some custom development was done there or a bug. Check the address fields in the order details.

In any case, if you still experience issues after checking the suggestions above – send me screenshots via Facebook Messenger or send any additional findings you come across in my website contact form.

Dima

• This reply was modified 1 year, 12 months ago by Dima Pavlenko.