Couldn’t connect to my account error

Hi @shusica,

Thank you for reaching out.

I understand you’re experiencing issues connecting your WooCommerce Stripe Gateway to your Stripe account.

Looking at the shared error message, it suggests there’s a problem with the array_merge() function in the WooCommerce Stripe plugin.

The issue also seems to persist even after running a conflict test. This seems quite unusual, however, I’d I’d like to understand your site properly. Please share with us your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

Hi, @ckadenge.

Thank you for your reply.

This is the System Status Report.

It has many plugins deactivated. I’m going to talk to the owner of the site to remove as many as possible.

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Next scheduled: 2024-09-12 08:51:25 +02:00<br>Options: ?<br>Notes: 166<br>Onboarding: completed Action Scheduler<br><br>Completo: 197<br>Oldest: 2024-08-11 21:06:05 +0200<br>Newest: 2024-09-11 16:55:06 +0200<br><br>Fallida: 271<br>Oldest: 2022-11-12 11:16:05 +0100<br>Newest: 2023-09-18 16:43:07 +0200<br><br>Pendiente: 2<br>Oldest: 2024-09-12 16:55:06 +0200<br>Newest: 2024-09-12 16:55:06 +0200 Status report information<br><br>Generated at: 2024-09-11 20:50:23 +02:00<br>

Hello Susana,

Thank you for your reply.

Could you confirm if you are setting up Stripe for the first time on this site?
I am asking because there was a known bug that occurred when we tried to merge the existing Stripe settings with the updated version.

A fix for this bug has been created and it will be released in the upcoming release.

Looking forward to your response. ??

Best regards.

Thank you for your response.

No, this is not the first time Stripe has been set up on this page.

We wait then for the next version of the plugin. Do you know when it is scheduled for?

Best regards.

Hi @shusica,

Do you know when it is scheduled for?

While we don’t have a specific release date at this moment, our development team is working hard to provide updates and improvements regularly.

I recommend keeping an eye out on your dashboard or enable automatic updates to get instant updates once they are released.

Thanks, with the last plugin update it has been fixed.

Hello @shusica,

Glad to hear the latest plugin update resolved the issue and thank you for letting us know the outcome.

Should you have further inquiries, kindly?create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review?here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

Cheers!