Could not verify alias domain

Hi @cke11y,

You will see in your video that the Wizard mentions that you should wait for “X” amount of time before re-checking, because your new DNS record hasn’t fully propagated yet. That’s why it fails at the moment, since it can’t find your new record yet.

The main thing seems to be that you’ve added the DNS record correctly, however, the record has a TTL value of 14400 which equates to 4 hours. I’d use a TTL value such as 300 (5 minutes) for this record, so you don’t have to wait for 4 hours.

I’d threfeore recommend to Reset the Let’s Encrypt Wizard to start with a clean slate. Go through the process again, and when you’ve reached the DNS Verification step it should present you with a new TXT record. Add it to the DNS section in cPanel with a shorter TTL (e.g., 300), and make sure to actually wait for these 5-10 minutes before trying to proceed.

In addition; because you’ve tried too many times in a short time period by now, you are now rate limited by Let’s Encrypt (we don’t have any influence over this). You’ll have to allow some time before trying to generate a certificate again.

Kind regards, Jarno

HI thanks for the quick reply!l

I’ve switched TTL to 300 and waited 15 mins – do I now click on “refresh” or “save & continue” ?

thanks

Hi this is a different site, I followed you instructions – please see image this time i get this

Hi @cke11y,

Please note that this message is not specifically from this plugin, but it concerns the error/status which is being reported by Let’s Encrypt during the generation of your SSL certificate.

Unfortunately, there’s not much I can do to affect the behavior of the Let’s Encrypt certificate generation on your site.

All I can really do is suggest to “Refresh” once more, to check if that allows the generation to proceed; or “Reset Let’s Encrypt” and go through the process again.

Kind regards, Jarno

Thanks

It worked on my addon domains but not my main site – just took me round in circles

Stiill needing help on my main website ??

image 1 says its invalid, but image 2 shows its in my cPanel – the only thing I can see that might affect it is the 1st part of the challenge – the text seems to be different? It wont left me use slashes in the cPanel

Please please help me

Hi @cke11y,

I think there’s a mix-up between the Directory Verification method and DNS Verification methods here. Your Wizard seems to display the Directory Verification process, while you’re adding a record via DNS.

As I can’t fix a restriction on your server that might prevent the Directory Verification from working, I would suggest using the DNS Verification method here. Reset the Wizard, go through the steps, and when the Directory step fails once more; switch to DNS Verification using the button.

If this keeps happening on this single site though, perhaps there is simply some restriction from the host that prevents you from generating Let’s Encrypt SSL certificates via the plugin, and you might want to obtain an SSL certificate directly from your hosting provider instead.

Kind regards, Jarno

Hi I have tried switching them and resetting loads of times before I contacted you ??

And I’ve uninstalled and reinstalled it a few times too

I doubt there is a restriction – the other 2 sites its working on are addon domains to this main site. The other weird thing is RSS appears to think the SSL is working – see pic

• This reply was modified 1 week, 2 days ago by cke11y.