Could not validate security token

  • Resolved Johnny

    (@johnnychanhoi)


    6 years ago

    Hello Jetpack Support Team,

    I am having issues connecting Jetpack to my website again. I have already connected it once before, but after disconnecting my issues start to occur.

    When I try to activate the plugin again, my entire website, dashboard, and multisite network dashboard is completely blank. The only way to solve this is by deleting jetpack from wp-content/plugins. The strange thing is that when the plugin is deleted, using the Debug Jetpack tool, it says “Could not validate security token” rather than “Jetpack not connected.”

    Also deleting Jetpack has made the logo disappear and the logo option in customize disappear which is normally in Customize->Site Identity->Logo.

    How can I reactivate Jetpack and use it normally again?

    Site Info:
    – WP 5.1
    – PHP 7.1.26
    – Multisite

    Johnny

    • This topic was modified 6 years ago by Johnny.
Viewing 4 replies - 16 through 19 (of 19 total)
  • Plugin Contributor James Huff

    (@macmanx)

    The only Jetpack error I see in there references VideoPress.

    Any improvement if you switch off the VideoPress module via the All Modules view? https://jetpack.com/support/control-jetpacks-modules-on-one-page/

    Thread Starter Johnny

    (@johnnychanhoi)

    Amazing!

    Since I cannot access the Jetpack dashboard, I deleted the modules/videopress and my website works perfectly giving me the option to setup Jetpack where I did and connected it to the professional plan account.

    Thank you!

    Do you have an idea why my website would crash from videopress?

    Thread Starter Johnny

    (@johnnychanhoi)

    Forgot to add is there an elegant way to disable videopress without having to delete the folder so that I can update Jetpack whenever possible without any hassle?

    I checked and would adding this to my functions.php theme file be the best way?

    add_filter( 'jetpack_get_default_modules', 'disable_jetpack_videopress_autoactivate' );
function disable_jetpack_videopress_autoactivate( $modules ) {
    return array_diff( $modules, array( 'videopress' ) );
}
    Plugin Contributor James Huff

    (@macmanx)

    That will definitely work, yes.

    I suspect something may have been interfering with VideoPress, either another plugin, or perhaps even the theme itself, since this is the first time that this has been reported.

Viewing 4 replies - 16 through 19 (of 19 total)
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