Could not update your reservations.

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  • Plugin Author loushou

    (@loushou)

    Hey @ivhero,

    The words you used here (‘now not letting me’) lead me to believe that this was previously working. When did it stop working? Was this maybe right after adding another plugin or theme? Maybe an update to an existing plugin? Were there any settings changes to either the OpenTickets plugin itself, or the even that is experiencing the issue? How about the ticket product, venue, or event area, did any of those change prior to it beginning to not work? Any other information you can provide will help me narrow down the possibilities of what could be causing this issue for you.

    Loushou

    Plugin Author loushou

    (@loushou)

    Hey @ivhero ,

    I did a bit of digging on this one. Finally, after thinking about long shot situations, I decided to check to make sure all your QSOT db tables were up to date. They were in fact completely missing. Our updater code only checks to make sure that you received the last table update, and only when there is a new one to distribute. It does not do this on every page load.

    So basically, somewhere along the line, your database had some tables removed, the qsot tables. When that happened, our plugin didn’t know about it. This caused a state where the plugin thought that the tables were there and proceeded as normal. During this normal process, it was trying to record your ‘reservation’ of tickets, and those reservations were basically going nowhere, because the table to hold them did not exist.

    What I wound up doing was writing an extra tool (found under OpenTickets -> System Status -> Tools), that allows us to force those tables to be reinitialized. Once I ran that tool, your reservation problem was solved. This tool will definitely be in the next release, and possibly even an adjustment to the updater which will prevent this from being an issue for others, though I have to think of a good way to do this. In the mean time, the tool I have made should be a good work around, as it certainly worked in your case.

    Loushou

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