Could not retrieve Order error with latest update

  • Resolved kyarauk

    (@kyarauk)


    2 years, 3 months ago

    I updated to the latest version 1.9.2 but this breaks all payments in the checkout.

    When I try to proceed to pay using PayPal, upon clicking the checkout button there is an error message displayed at the top of the checkout page “Could not retrieve order” – This doesn’t even initiate the PayPal modal that enables login.

    Looking at the logs, there is nothing obvious that tells me what it is, however, the notes on one of the attempted order says the following “plugins/woocommerce-paypal-payments/modules/ppcp-api-client/src/Endpoint/OrderEndpoint.php:459 Order status changed from Pending payment to Failed.”

    It also breaks the form for Stripe, disabling the ability to click on the card fields therefore disabling all payment options I offer.

    I have had to rollback to the previous version as I cannot afford to not get orders through, however this sacrifices some of my page speed given PayPal scripts are being called on the product pages when PayPal buttons aren’t even present which the latest version would fix.

    Can you advise whether this is something you are aware and when there might be a fix for it?

    WordPress version 6.0.1
    WooCommerce version 6.7.0
    WooCommerce Stripe Gateway version 6.5.1
    Divi theme version 4.17.6

Viewing 4 replies - 16 through 19 (of 19 total)

  • Having this same issue, we do not use SiteGround and one of the affected customers confirmed they are using the latest version of Google Chrome.

    We’ve started getting this problem over the last few days.

    We’re not on SiteGround (using WP Engine).

    We are using WP Rocket to minify JS.

    We’re on 1.9.3.

    FYI – THIS IS NOT RESOLVED!!!

    I’m getting the same issue but only on a couple of orders. It started happening a few days ago. We are on WP Engine not Siteground. We are using WP Rocket but I have turned off JS Minify since the last failure.

Viewing 4 replies - 16 through 19 (of 19 total)
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