Could not retrieve order.

  • Resolved alisafang

    (@alisafang)


    2 years ago

    Hi, when I go to the checkoout page and fill out the form and press the keyboard “Enter”, the Paypal gateway don’t pop up. Instead, there is an error notice “Could not retrieve order.”. Could you fix this problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @alisafang

    For us to take a better look at this, we will require a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/

    Regards,
    Femi.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, the above information helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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