“Could not process order”

  • Resolved Bryan Schneidewind

    (@bschneidewind)


    3 years, 5 months ago

    Getting this notice when trying to use this plugin for the first time:

    Could not process order. Order status changed from Pending payment to Failed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @bschneidewind

    thank you for reaching out to us, we will try to help you get this resolved.
    With the provided details there is not so much we can tell you. Can you provide us more details of where you see this and what you are doing when you see it. Also if possible can you provide us with the system reports and plugin logs. You can copy the logfiles from here:
    – WooCommerce > Status > Get system report > Copy for support
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.
    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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