Could not patch order

Hello @blackmagichappens

Could you please provide the exact error message your customers are encountering? A screenshot of the error would be particularly helpful.

Additionally, understanding if there’s a pattern among the affected customers could significantly help investigation. For instance, are the issues more prevalent among users accessing your site via mobile, or are they related to a specific payment method? Gathering this information will be crucial for diagnosing and addressing the problem effectively.

We appreciate your cooperation and look forward to your response to help us resolve this.

Kind Regards,

Krystian

Hello, that is the exact error message the customers are encountering.

Hello?@blackmagichappens

Imgur isn’t functioning correctly on wp.org; it’s recommended to use a different image sharing service.

It would be great if you could share your current System Status Report. You can get it by navigating to the?WooCommerce / Status?section of your site. Once there, click on the?Get system report?button and then copy it by clicking on the?Copy for support?button.

Furthermore, we would like to examine the plugin log files to gain more insight into this issue. Please note that log files are generated only if the “Logging” feature is activated in your plugin settings. To enable Logging:

• Go to the “Connection” tab in your plugin settings and activate “Logging.”
• Every transaction will now generate a log entry, which you can access by navigating to WooCommerce > Status > Logs.
• Select the most recent “woocommerce-paypal-payments” file corresponding to the date of the transaction in question.

It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to wait for upcoming failed orders to generate new log entries.

Please provide those log and system report entries on our?PrivateBin. After uploading, send us the link, so we can review them in detail.

If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Kind regards,
Krystian

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Logging</p> <p class=””>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 Tage<br>Level threshold: –<br>Log directory size: 10 MB WC Pages</p> <p class=””>Shop-Basis: #22 – /shop/<br>Warenkorb: #23 – /warenkorb/<br>Kasse: #24 – /kasse/<br>Mein Konto: #25 – /mein-konto/<br>Allgemeine Gesch?ftsbedingungen: #28 – /agb/ Theme</p> <p class=””>Name: Storefront Child Theme<br>Version: 1.0.0<br>Author URL: https://callanerd.help<br>Child Theme: ?<br>Parent Theme Name: Storefront<br>Parent Theme Version: 4.5.4<br>Parent Theme Author URL: https://woo.com/<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: storefront-child-theme-master/woocommerce/archive-product.php Version – ist veraltet. Die Hauptversion ist 3.4.0<br>storefront-child-theme-master/woocommerce/cart/cart-shipping.php Version 7.3.0 ist veraltet. Die Hauptversion ist 8.8.0<br>storefront-child-theme-master/woocommerce/content-product.php<br>storefront-child-theme-master/woocommerce/content-single-product.php<br>storefront-child-theme-master/woocommerce/single-product/add-to-cart/variable.php Version 3.5.5 ist veraltet. Die Hauptversion ist 6.1.0<br>storefront-child-theme-master/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php Version 3.4.0 ist veraltet. Die Hauptversion ist 7.0.1<br>storefront-child-theme-master/woocommerce/single-product/add-to-cart/variation.php<br>storefront-child-theme-master/woocommerce/single-product/photoswipe.php<br>storefront-child-theme-master/woocommerce/single-product/price.php<br>/var/www/share/www.website/htdocs/wp-content/plugins/twist/inc/public/templates/default.php<br>storefront-child-theme-master/woocommerce/single-product/product-thumbnails.php<br>storefront-child-theme-master/woocommerce/single-product/related.php<br>storefront-child-theme-master/woocommerce/single-product.php<br>storefront-child-theme-master/woocommerce/content-product_cat.php Version 2.6.1 ist veraltet. Die Hauptversion ist 4.7.0</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Erfahre</code></pre> <p class=””>wie du aktualisieren kannst WooCommerce PayPal Payments</p> <p class=””>Onboarded: ?<br>Shop country code: DE<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-04-04 21:03:12 +02:00<br>Options: ?<br>Notes: 6<br>Onboarding: completed Action Scheduler</p> <p class=””>Abgeschlossen: 24.537<br>Oldest: 2024-03-04 13:18:53 +0100<br>Newest: 2024-04-04 14:02:32 +0200</p> <p class=””>Fehlgeschlagen: 850<br>Oldest: 2020-01-31 22:48:56 +0100<br>Newest: 2024-03-20 12:13:21 +0100</p> <p class=””>Ausstehend: 2<br>Oldest: 2024-04-04 19:57:49 +0200<br>Newest: 2024-04-04 20:30:53 +0200 Status report information</p> <p class=””>Generated at: 2024-04-04 14:16:44 +02:00<br>`

Hello?@blackmagichappens

In this situation, it’s important to have the “Logging” feature enabled. Then, if this event occurs again with logging active, it will allow us to determine the cause of the issue. Without logs, analysis is practically impossible. I must admit, this problem has been reported before, but we don’t know much about it.

Beyond this, please share the full system report and logs on our PrivateBin. As seen from your recent post, receiving information in that format isn’t very helpful.

Thank you in advance.

Kind regards,
Krystian

I have sent you the requested data. How can I send the password for this document securly to you? https://privatebin.inpsyde.com/?4f5dd48221d4832d#5N6miBR289KWSwx2b2uVEaPc6nzerA6nDxqQefghQLPg

Hello?@blackmagichappens

If you want to keep it confidential we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Kind regards,
Krystian