Could not parse the JSON (502) error, host says issue is with the plugin
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This is for the web site I built for where I work. I’m running the most UTD version of WP and I just installed UpdraftPlus. At first I was sending backups to my Google Drive, but it seems I have already overloaded that storage and need to do something else. I thought I’d try FTP, so I created an FTP account and entered the settings in the plugin.
FTP host: https://ftp.workwebsite.com (that’s not really the web site, but it’s an example)
FTP user: [email protected]
[password]
Remote Path: /home2/username/public_html/databackupsWhen I test the settings in the plugin, I get the error: “updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)”. When I searched elsewhere in this forum for that issue, I found this answer from about a year ago:
The usual cause of an HTTP 502 is a timeout in PHP-FPM. Can you consult your web hosting company to check if that is the case, and what they suggest? (What is the timeout? The default is 60 seconds in PHP-FPM; so the server would have to be hugely overloaded for that… so I suspect there is more to it, but the server admin is the person with the access to find out).
I contacted the hosting company via their online chat, but they are saying it’s an issue with the plugin. (“I suggest you use File Zilla for https://FTP.” “I normally use CoreFTP, but obviously I can’t with the plugin.”) I did ask the timeout for PHP-FRM and the tech on the chat said “time is increased to 300 It works on FTP but plugin we do not support.”
Is there a way to get this to work to upload backups to the web site server via FTP, or should I give up and pay for something like DropBox?
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