Could not get it to work; Customer service less than stellar

I was never able to use this plugin effectively. I run about six websites, all of which I’ve built using WP and I’ve employed a number of plugins on these sites with great success. I’m not a professional designer, but I’m fairly prolific with computer stuff. I could never get this plugin to work correctly. I paid for the basic plugin and all the add-ins. In the course of a few months, I made maybe a half dozen or so customer service requests. With a few exceptions, I usually received a one or two sentence reply that was somewhat curt and did not advance the ball very far. I was hoping to use this plugin on one particular site, and then maybe on a few others, if I got in working on the target site. I finally gave up in frustration, and removed the plugin. I asked for a refund. I was past the guaranteed refund period, but I figured I’d get maybe a partial, pro-rated, refund. No, I was told, I was past the deadline and had used customer service “extensively.” Well, I guess the definition of that word varies, because I would not call the customer service I received as anything close to extensive. This may be a fine plugin if you can get it to work, but if you are a mid-level WordPress user, you may have trouble setting it up, and don’t expect much help.

• This topic was modified 5 years ago by n8vz. Reason: typo
• This topic was modified 5 years ago by n8vz.