Hi,
The plugin was developed for use in Google Chrome browser, as it has sufficient print dialogue settings for it properly to work with any label printers. If you’re using Safari or any other browser please switch to Chrome, at least for testing purposes.
If you’re using Chrome, I’m guessing the new browser tab that should get generated with labels (a.k.a “Pop-up“) is blocked due to either one (or both) of the following cases:
- Your browser is blocking pop-ups from your site – either your browser settings block pop-ups for all sites by default, or you might have blocked pop-ups for this site yourself, if you recall any prompt window the first time you tried generating the labels.
- You have some Ad-Block extension installed – they too prevent popups. In this case you need to enable pop-ups for your site in the extension settings.
There is a similar thread topic you might find useful: Stuck on “Generating”
If the above didn’t seem to help – please contact me via Facebook Messenger and send screenshots of page console output (in Windows Chrome click F12 key) when you generate a label. I’ll get back to my development environment in the next few days and hopefully address the rest of the topics accumulated in the support forum:)
Dima
