‘Could not find payment information’ when testing SEPA Direct Debit payment met.

  • Resolved dschingis

    (@dschingis)


    7 years, 2 months ago

    Hi,

    I tried to purchase something on a stage site via SEPA Direct Debit, but I got the following error message:

    Could not find payment information. Please try with another payment method.

    .

    Things I’ve done:

    1. Activated SEPA Direct Debit payment method in my Stripe account (confirmed bei Stripe)
    2. Copied the webhook link to my Stripe account. It shows LIVE-Mode (I think, that it should be in TEST-Mode.)
    3. Enabled Stripe on my stage site.
    4. Enabled Stripe SEPA Direct Debit on my stage site.
    5. I used the suggested IBAN number on the checkout page.

    Any help is appreciated very much.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor royho

    (@royho)

    Hello,

    I would suggest you try the credit card payment in test and see if you can get that to work. This will isolate your issue if it is just with SEPA or the whole plugin.

    Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    You can also enable logging by going to the core Stripe gateway settings page, then attempt to add a SEPA payment method and review the logs. You can find the logs by going to WooCommerce->Status->Logs and selecting the Stripe gateway from the drop-down menu.

    Copy the error message found in the logs here.

    Thread Starter dschingis

    (@dschingis)

    Hi,

    thank you very much for your answers.
    The credit card payment method works as expected.
    The Stripe gateway Log doesn’t contain any error messages, but the Stripe Dashboard logs showed following message:

    {
  "error": {
    "type": "invalid_request_error",
    "message": "You passed an empty string for 'owner[phone]'. We assume empty values are an attempt to unset a parameter; however 'owner[phone]' cannot be unset. You should remove 'owner[phone]' from your request or supply a non-empty value.",
    "param": "owner[phone]"
  }
}

    Anyway, I updated the Woocommerce Stripe Gateway Plugin to version 4.0.1 today and it successfully created an SEPA Direct Debit order. The Stripe logs show, that owner[phone] is now set to null.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘‘Could not find payment information’ when testing SEPA Direct Debit payment met.’ is closed to new replies.

Tags