Could not find order via charge ID

  • Resolved tas

    (@tasiek)


    3 years, 3 months ago

    Hi,

    I am doing purchase in test mode on my store.

    Stripe accepts payment and sends charge.succeeded event back to my WP shop, with response OK 200.

    Problem is, in WooCommerce Orders panel, order is still in Pending payment status.
    Please help, Im really blocked here.

    This is the only thing that shows up in WC log.

    2021-11-26T23:52:42+00:00 DEBUG 
====Stripe Version: 5.8.1====
====Start Log====
Could not find order via charge ID: ch_3K0DiZJPcIcazSYE10wnbD8u
====End Log====

    Below is System Status report.

    
### WordPress Environment ###

WordPress address (URL): https://vfxtricks.com
Site address (URL): https://vfxtricks.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 512 MB
PHP Time Limit: 0
PHP Max Input Vars: 6200
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wpc5_
Total Database Size: 6.21MB
Database Data Size: 5.67MB
Database Index Size: 0.54MB
wpc5_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_actionscheduler_actions: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpc5_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpc5_aioseo_cache: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
wpc5_aioseo_notifications: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpc5_aioseo_posts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpc5_cli_cookie_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_cli_cookie_scan_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_mailerlite_checkouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_ml_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_options: Data: 2.87MB + Index: 0.10MB + Engine MyISAM
wpc5_postmeta: Data: 1.11MB + Index: 0.11MB + Engine MyISAM
wpc5_posts: Data: 1.42MB + Index: 0.06MB + Engine MyISAM
wpc5_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpc5_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_sdm_downloads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_ulike: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_ulike_activities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_ulike_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_ulike_forums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_ulike_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_usermeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpc5_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpc5_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpc5_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 49
cookielawinfo: 14
custom_css: 1
customize_changeset: 151
elementor_library: 3
nav_menu_item: 4
page: 11
post: 2
product: 3
product_variation: 7
revision: 55
sdm_downloads: 1
shop_order: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

AddToAny Share Buttons: by AddToAny – 1.8.2
Advanced Custom Fields: by Delicious Brains – 5.11.3
All in One SEO: by All in One SEO Team – 4.1.5.2
GDPR Cookie Consent: by WebToffee – 2.0.6
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.2
Elementor: by Elementor.com – 3.4.8
Insert Headers and Footers: by WPBeginner – 1.6.0
Jetpack: by Automattic – 10.3
Jupiter X Core: by Artbees – 1.23.0
Loginizer: by Softaculous – 1.6.8
MailerSend - Transactional emails for WooCommerce: by MailerSend – 1.1
Redirection: by John Godley – 5.1.3
Simple Download Monitor: by Tips and Tricks HQ
Ruhul Amin
Josh Lobe – 3.9.8

Visibility Logic for Elementor: by StaxWP – 2.1.7
WooCommerce - MailerLite: by MailerLite – 1.5.7
WooCommerce Stripe Gateway: by WooCommerce – 5.8.1
WooCommerce: by Automattic – 5.9.0
WP Mail SMTP: by WPForms – 3.2.1
WP Maintenance: by Florent Maillefaud – 6.0.4

### Inactive Plugins (1) ###

W3 Total Cache: by BoldGrid – 2.2.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #183 - /terms-and-conditions/

### Theme ###

Name: JupiterX
Version: 1.26.0
Author URL: https://artbees.net/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: jupiterx/lib/templates/woocommerce/cart/cart.php
jupiterx/lib/templates/woocommerce/checkout/thankyou.php
jupiterx/lib/templates/woocommerce/content-product.php
jupiterx/lib/templates/woocommerce/loop/rating.php
jupiterx/lib/templates/woocommerce/order/order-details-item.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
jupiterx/lib/templates/woocommerce/single-product/meta.php

### Action Scheduler ###

Complete: 74
Oldest: 2021-11-25 12:25:00 -0800
Newest: 2021-11-26 16:18:41 -0800

Pending: 4
Oldest: 2021-11-26 16:27:28 -0800
Newest: 2021-11-29 14:00:00 -0800

### Status report information ###

Generated at: 2021-11-26 16:23:18 -08:00
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter tas

    (@tasiek)

    I’d like to add that it only happens with Stripe’s new checkout experience.

    Hi!

    Thanks for reaching out. I see there is an issue with Stripe. I see the log says it can’t find the order via the charge ID. If you look at the order it’s for do you see the same charge ID, ch_3K0DiZJPcIcazSYE10wnbD8u? Also are there any other error logs related to Stripe or fatal-error? If so, please share those with us but be sure to conceal any personally identifying information for any of your customers.

    I also recommend performing a thorough Conflict Test to see if this issue is caused by interference from the site’s theme or one of the other active plugins. More can be learned about that test in our documentation:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Please update us on this once you have finished. I hope this helps! If you have any further questions please feel free to reply and I or another Happiness Engineer will get back to you.

    Take care

Viewing 2 replies - 1 through 2 (of 2 total)
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