Could Not Create Token

  • Resolved Carolyn Melo

    (@nubiesan)


    3 years, 6 months ago

    I installed the plugin and linked to paypal.

    When someone attempts to buy an item, they go through the process and when it’s time to checkout, the error message is Could Not Create Token.

    So, the purchase fails.

    What could the problem be caused by?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @nubiesan

    this does sound like a known issue we have encountered and are working on fixing, but in order to know for sure, we would like to get your system report and the logs from the plugin to see what is happening. If you have a staging site available for us to take a look at your setup, that would also be very beneficial for us to check your site and confirm any issues.

    If you feel more comfortable sending these logs privately to us, you can open a ticket via these instructions: https://paypal.inpsyde.com/docs/request-support/

    Kind regards,
    Joost

    Thread Starter Carolyn Melo

    (@nubiesan)

    How do I retrieve the logs?

    Thread Starter Carolyn Melo

    (@nubiesan)

    Found it.

    I sent a support ticket a few minutes ago; hopefully it will have what you need to solve the problem.

    Thanks

    Plugin Support Syde Joost

    (@joostvandevijver)

    got it, thank you.

    Dear, same problem…how I resolve???

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @antoniobrocco

    We are investigating this issue and hope to have a fix for this soon, but it will still take some time before this would be released (next release v.1.6.0 will not contain it).

    If you are not using vaulting (subscriptions) you could deactivate it, this should avoid this error from occurring. If this does not help, you can deactivate card processing in order for the standard credit card payment option from PayPal to activate.

    Sorry for the inconvenience, we are working in order to get this resolved asap.

    Kind regards,
    Joost

    Hello there,
    we’re actually dealing with the exact same issue. Everything up to date, but nothing helps. Any ideas where to look? We don’t have vaulting active.

    Thanks, Mike

    decaaboenquiry

    (@decaaboenquiry)

    Same issued occured please tell me how can i fix this?

Viewing 8 replies - 1 through 8 (of 8 total)
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