Could not create an Ideal payment?

  • Resolved cindy77

    (@cindy77)


    3 years ago

    When a customer want to pay my program with a payment link I send them, they get the error “Could not create an iDEAL payment (in Dutch: Kon geen iDEAL betaling aanmaken.”)

    I have no idea what the issue is. Could somebody help me? It’s very much appreciated!

    Grtz Cindy

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @cindy77,

    Are you able to share a screenshot of the error with us. I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Thread Starter cindy77

    (@cindy77)

    Hi @simplysaru

    tnx for your reply, I got the copy for support, but I don’t understand how and were I can paste the text in gisthub.com? Do I need to sign in first?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Do I need to sign in first?

    Yes. Create a new account on Github.

    https://github.com/signup

    Then you can create a new gist. Having an account there will permit you to remove it later on if you wish. It’s important because if you post that data on this site it will not be removed later on.

    By posting it there you will have that option to remove it if you choose.

    Once you have that GIST, share the link to it here.

    Thread Starter cindy77

    (@cindy77)

    I hope I did it right ??

    https://gist.github.com/cin1977/b48b90faaffa4405674356ab636ff448

    Thread Starter cindy77

    (@cindy77)

    @simplysaru

    I hope I did it right ??

    https://gist.github.com/cin1977/b48b90faaffa4405674356ab636ff448

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @cindy77

    Thanks for the System Status Report.

    Based on the plugins installed, I do not see WooCommerce Payments listed in your plugins.

    The Ideal payments are being processed by Mollie: Mollie-betalingen voor WooCommerce: door Mollie – 7.0.2

    Support for this plugin is managed by the Mollie team directly.

    Please open a new ticket by going to https://woocommerce.com/my-account/create-a-ticket/ and submit your request as shown here: https://d.pr/yump0K

    This should forward an email to the correct team, a colleague from Mollie should get back to you with additional information.

    I’ll mark this thread as solved for now.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Could not create an Ideal payment?’ is closed to new replies.