Hi @jacquelinesw
Thanks for reaching out!
I understand that you’re unable to connect to your Google Merchant Center account.
As a first step, please make sure that you follow the instructions on this support documentation to run and set up Google Listings & Ads smoothly.
If so, please visit https://www.yoursiteurl.com/wp-admin/admin.php?page=connection-test-admin-page try to disconnect and connect your Google account again.
PS: Replace https://www.yoursiteurl.com with your site URL.
If this did not help, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via
WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
