Could not authenticate.

  • Resolved CelieHair

    (@a3360765)


    2 years ago

    “Heads up! The last email your site attempted to send was unsuccessful.

    Email Source: Better Notifications for WP
    Mailer: Other SMTP
    SMTP Error: Could not authenticate.

    For more details please try running an Email Test or reading the latest error event.”

    I updated the password of my mailbox, and I also updated it in the plug-in, but it can’t be used

    I hope you can help me

    thank you`

Viewing 4 replies - 1 through 4 (of 4 total)
  • waltmagic

    (@waltmagic)

    What is your email provider? If you use Amazon SES like I do, I just recently had this problem. I was getting 535 invalid credentials. I had to delete my smtp user from my IAM and create a new one to resolve the issue.

    Thread Starter CelieHair

    (@a3360765)

    I will create a separate password for the third party, and then update it

    waltmagic

    (@waltmagic)

    Yeah it was driving me nuts because I deleted the key/secret (smtp username/password) and recreated them three times before I finally figured it out. I think AWS updated something that affected the IAM user accounts/permissions. Good luck!

    Plugin Support Darshana

    (@darshanaw)

    Hi @a3360765,

    Thanks for reaching out! Are you able to send a test email (WP Mail SMTP -> Tools) from your WordPress site?

    If so, the issue should be related to the “Better Notifications for WP” plugin.

    To troubleshoot the issue, first try forcing the “from email address” under the WP Mail SMTP -> Settings page (make sure to send emails from your WP Mail SMTP authenticated email address).

    Further, you can also check WP Mail SMTP -> Tools -> Debug Events section to find out more information about this error.

    I hope this helps. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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