Costumers are not getting order emails

  • Resolved nellik22

    (@nellik22)


    4 years, 3 months ago

    Hello,

    I have been using woocommerce before, and I am very pleased with the product. However, I have one problem, and I would like to solve it before my next shop opening.
    Under “settings” and “emails” you can write all sorts of emails: and these are supposed to be sent to the buyer automatically, right? I have written texts, and enabled the email notification. But, no one got any emails last time. What did I do wrong?

    Also: there is an “order on hold” email, and “order completed” emails etc. Which email does the program send after an order is placed? I have to manually “complete” orders in woocommerce, but this does maybe mean something else that the “completed order” email. I just want people to get a “thanks for placing an order” when they buy, so that they know that everything is OK.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • This may not be your situation, but when I was having this problem, I discovered my website had been blacklisted by my hosting service (Godaddy) for outgoing mail from some past intrusion. Once they cleared that black list, the woocommerce emails went out correctly.

    Thread Starter nellik22

    (@nellik22)

    Thank you! I have in fact checked this, and it looks like I am fine though.

    Hi there,

    We have some troubleshooting steps you can go through to help you pinpoint the cause of the issue here:

    https://docs.woocommerce.com/document/email-faq/

    Take a look and don’t hesitate to let us know if extra questions come up.

    We haven’t heard back from you in a while. It looks like you may have found a solution to this. I am going to mark this as Resolved at this time. If you have another issue please feel free to open a new post. ??

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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