CORS Problem

  • Resolved cerkovan

    (@cerkovan)


    4 months ago

    Hello, I need to use this plugin for a VR Video we host on AWS servers. Even though all the necessary settings have been made on the AWS side, I receive the error mentioned below in the console on our site. As far as I have seen, many people who received the same error stated that they solved the problem by adding the crossorigin=”anonymous” attribute to the video tag. How can I add this feature?

    VIDEOJS: ERROR: (CODE:web-vr-hls-cors-not-supported undefined) Your browser/device does not support HLS 360 video. See https://webvr.info for assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi @cerkovan,

    Thank you for reaching out with your issue.

    Could you please provide us with the tour link where the error is occurring? This will help us investigate the problem further and determine how to assist you in adding the crossorigin="anonymous" attribute or resolving the issue.

    Looking forward to your response.

    Best regards,

    Thread Starter cerkovan

    (@cerkovan)

    Hello, thank you very much for your answer. Is there a way I can send you the necessary links privately?

    Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi @cerkovan,

    Sure. You can contact us to our official support channel here.

    Best Regards,

    Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi @cerkovan,

    As we didn’t get to hear from you, we are assuming the issue has been resolved. For now, we are marking the thread as resolved. You can always open a ticket if you need to.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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