Corrupts site

  • Resolved rawstriker

    (@rawstriker)


    4 years, 1 month ago

    It does not matter which setting I set your plugin to it corrupts my site. As soon as it starts to optimize pages they corrupt again. It did not do this from the start, but after a few weeks. The only way I can get the site back is removing your plugin and using a different purging plugin to get my site back again.

    I have tried to contact support on your site with no reply yet, so I thought I would also post in this support. There seems to be all of a sudden a conflict with your plugin, I was ready to upgrade but now as I am getting these issues I am having second thoughts.

    Perhaps someone could get in contact as I really liked the plugin and the improvements I was getting.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter rawstriker

    (@rawstriker)

    So an update here for anyone trying out this plugin on their site. I have been having continued problems when using this plugin, so this is what I have tried and the same problems occur!

    I have tried 4 different themes to see if they where an issue, latest WordPress 2021 theme does the same problems as my current theme. I tried removing all plugins and just let this plugin on the site, I have tried all settings even tried advanced settings to manually turn everything off. Yet the problems still stay, I PURGE the cache each time and this is where I see the issue, as as soon as I use my old purge plugin site goes back to normal. Now when checking the site logged in to WordPress all looks OK, be warned for a user this will not be the case.

    Perhaps support can shed some light on this, but for me I am totally unable to use, and this is only since yesterday the problem has occurred. I have contacted support through your site this morning, being a customer based website myself I offer support near enough instantly and that’s what my customer love about me and my site. Unfortunately not the same here guys, hopefully they can put me wrong but been all day with no reply, so I will not be upgrading, I had over 10 sites I was going to place this onto but now I think I will not.

    Cheers

    Plugin Author NitroPack

    (@nitropack)

    Hi @rawstriker,

    Apologies for the delay.

    We ran preview tests on the provided URL but we see no issues on our end. You can test the preview on your end here. Let us know how this loads on your end.

    If this page loads fine on your end, we will need more information on the issue. Providing a screenshot or a video of the issue will help greatly.

    Regards,

    Thread Starter rawstriker

    (@rawstriker)

    Thanks for the reply, I suggest you run the site without using your tests, as then you will see the difference between the two loads. Obviously you have not done this already so what was the point of adding that here as a support for a potential customer I don’t understand.

    When loaded with your test you will see pictures are replaced with small icons and the logo is removed, plus much else is also removed. I have since removed your plugin and used other free ones to gain the same desired results so not longer need your plugin.

    So I will end this as resolved even though it was not

Viewing 3 replies - 1 through 3 (of 3 total)
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