Correct E-Mail ID for Adding BCC to “Paid but Not Shipped” Order Email

  • Resolved elexpress

    (@elexpress)


    4 months, 1 week ago

    Hello everyone,

    I’m trying to add a BCC mail for orders that are marked as paid but haven’t been shipped yet. Specifically, I want the BCC to be included only when the order status changes to “Processing,” which indicates that the payment has been received but the item hasn’t been shipped.

    So far, I’ve tried the following E-Mail IDs with filter woocommerce_email_headers:

    • customer_processing_order
    • customer_completed_order

    However, these either trigger too early (even if the order isn’t paid yet) or don’t achieve the desired outcome (before shipment).

    Could someone suggest the correct hook or filter to use for this specific scenario?

    I only want to receive emails via BCC with a subject like: Payment received for order 10236

    Thanks in advance!

    • This topic was modified 4 months, 1 week ago by elexpress.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I can understand your conern, Please note that we do not provide support for customization. If you need more in-depth support or want to consider professional assistance for customization, I can recommend?WooExperts?and?Codeable.io?as options for getting professional help. Alternatively, you can also ask your development questions in the??WooCommerce Community Slack?as custom code falls outside our usual?scope of support.

    Thank you

    Thread Starter elexpress

    (@elexpress)

    I would have no problem implementing this, but unfortunately there doesn’t seem to be a really good selection option for this, as far as I can see.

    Isn’t this forum also intended for such specific questions?

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your point. While the forum is a great place for general WooCommerce inquiries, detailed custom code implementation and specific development questions typically fall outside the scope of official support. We do provide guidance on built-in features and common issues, but for more complex customizations, the support channels I mentioned—like WooExperts, Codeable.io, or the WooCommerce Community Slack—are great places to get professional assistance.

    Thank you for your cooperation and understanding.

Viewing 3 replies - 1 through 3 (of 3 total)
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