Hi Leslie,
Thanks for letting us know. This particular issue is because the Hello Pro theme that you are using on your site implements footer in a non-standard way. It does not adhere to Genesis standards and which is why the customization done via Genesis Footer Builder does not reflect on the front-end of your site.
A quick fix to let Hello Pro theme obey Genesis Footer Builder customization for the footer is to add the following code to your theme’s functions.php:
if( function_exists( 'hello_pro_custom_footer' ) ) {
remove_action( 'genesis_footer', 'hello_pro_custom_footer' );
add_action( 'genesis_footer', 'hello_pro_allow_gfb_footer' );
add_filter( 'hello_pro_footer_output', 'gfb_customized_footer', 20 );
}
function hello_pro_allow_gfb_footer() {
ob_start();
hello_pro_custom_footer();
$hello_pro_footer = ob_get_clean();
echo apply_filters( 'hello_pro_footer_output', $hello_pro_footer );
}
If you’re not sure where to add this code, you can download WP Designer plugin that will allow you to add custom functions and styles to your theme.
This should fix the issue and make Genesis Footer Builder work with your theme. Let me know if you need any more help!
Thanks.