CookieYes – WordPress database error

  • Resolved thewebmonk

    (@thewebmonk)


    3 weeks ago

    Hello,

    in the error_log on file Manager I see a new error I had never seen before, it’s the same message for different plugins or Astra Theme, but lines 6 and 7 mention CookieYes if I understand correctly https://pastebin.com/h5nkeACr

    What is the problem?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi thewebmonk,

    Greetings from CookieYes!

    Could you please follow the steps below and check if the issue still appears in the debug.log?

    Step 1: Delete the Transient Temporarily

    Add the following code to your theme’s functions.php file:

    add_action('init', function() { delete_site_transient('_cky_first_time_install'); });

    Step 2: Reload Your Website Once

    Open your website in a browser. This will execute the function and delete the _cky_first_time_install transient.

    Step 3: Remove the Code from functions.php

    After refreshing the site once, remove the code from functions.php to prevent it from running on every page load. The plugin will automatically recreate the transient (valid for 30 seconds).

    If the issue persists, please create a support ticket using the link here so we can investigate further.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi thewebmonk,

    It has been quite some time since our last communication. As we did not receive any response or follow-up questions from you, we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Viewing 2 replies - 1 through 2 (of 2 total)
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