CookieYes latest update makes confilct with custom code.

  • Resolved devika02

    (@devika02)


    2 years, 1 month ago

    Hi,

    We have custom code for the form on the page https://osah.ga.gov/court-decisions/.
    We noticed on updating the Cookie Yes plugin to latest version, the form stops to work.
    The submit button becomes unclickable.
    The current version of plugin is 3.0.2.
    Kindly check and let us know what is causing this issue.
    Let us know if you need any other details.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @devika02,

    Greetings from CookieYes!

    We would like to look at your website to see why the forms aren’t submitted as they should be. However, we would need our plugin to be active on the website in order to be able to debug the issue. Please let us know once the plugin has been activated on your website.?

    Thread Starter devika02

    (@devika02)

    We have activated the cookie plugin. The custom code functionality is affecting on this url: https://osahgeorgiastg.wpengine.com/court-decisions/

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @devika02,

    In order to debug the issue further we would require your site health info. You can get it from the WordPress Tools menu > Site Health > Info section. You can share it privately via this link.

    Thread Starter devika02

    (@devika02)

    Hi,
    I have submitted the site health info. My ticket number is 47858.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @devika02,

    We checked your site and found that the div elements in the cookie message content were missing. There were also some missing cookie categories and we recommend you scan for cookies from the cookie scanner.

    Correcting the div elements will solve the issue of the banner not appearing and adding the cookie categories and scanning the cookies will help to resolve the other issues. Please check this and if the problem persists let us know.

Viewing 5 replies - 1 through 5 (of 5 total)
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