Cookies Policy in different language than my website

Hi @nextep2,

Could you navigate to Dashboard > Updates from the left-hand WordPress Menu, and scroll down to the bottom of this page until you find a “Update Translation” button? Click that button to update your translation files.

I’d expect that this should resolve the behavior, but let me know if further assistance would be required.

Kind regards,
Jarno

Hi @jarnovos , nope, it didn′t work, the page is still in English -> https://parcsama.es/politica-de-cookies-ue/

Hi @nextep2,

I’ve created a test environment where I started out with English as the Site Language and generated the Cookie Policy, then changed the Site Language to Spanish. At first the document was still in English, and instantly after clicking “Update Translations” it gets updated to Spanish.

Perhaps you could try manually downloading the .mo/.po translation files from this page, rename them to complianz-gdpr-es_ES.mo and complianz-gdpr-es_ES.po and overwriting the versions that you currently have on your site in the folder /wp-content/languages/plugins/ with these new copies.

Kind regards,
Jarno

Hi @jarnovos , thank you for your help.

Unfortunately, it has not worked.

I have tried changing the language of the site and the admin users, and also overwriting the previously downloaded and renamed .mo and .po, but the Cookies page still displays in English.

I also applied a full cache flush (just in case), but it didn’t help.

KR

Hi @nextep2,

Could you make a screenshot or copy/paste your Polylang settings?

Another thing to try is to delete the cookie policy, delete from trash as well. And regenerate in Complianz. If Spanish is the main language, it should generate in Spanish. I see the cookies are in Spanish, so it does recognize the language.

regards Aert

Hi @aahulsebos , thank you for your help.

Yes, Spanish is the mail language. Here you can check the Polylang settings (screenshots) -> https://1drv.ms/u/s!Ai9ePlJ6Du15sLBpTn4DEGstSx6Q1Q?e=r5XGso

I deleted the cookie policy (also from trash) and regenerate in Complianz, but the new one is in English too.

Regards

Hi @nextep2,

Thanks. Could you post one from ‘Modificaciones de URL’?

If it’s not with domain.com/en/ etc I need to know which one it is..

domain.com (Spanish)
domain.com/en/ (English)

Always works,
regards Aert

Hi @aahulsebos here you go! -> https://1drv.ms/u/s!Ai9ePlJ6Du15sLBpTn4DEGstSx6Q1Q?e=r5XGso (same link)

Hi @nextep2,

I have a solution, but this will alter your URL’s. It will work when languages are done with pretty permalinks:

For example: https://besex-story-tari.instawp.xyz/cookie-policy-eu/ and https://besex-story-tari.instawp.xyz/en/cookie-policy-en/

This is the setting; https://snipboard.io/sihAWM.jpg

If you want to keep the current setting I would suggest asking Polylang how to translate shortcode outputs with this setting as they would probably be faster in helping you out.

regards Aert

Ooops, thanks @aahulsebos but I can′t change the URL′s structure and loose all previous SEO work ??

Is there any way to access the cookies and cookie choice tables in html or similar? (to import them into a text page in case I don’t get the shortcode translation with Polylang)?

Regards

Hi @nextep2,

If you Edit the Cookie Policy page with an editor such as Gutenberg or Classic Editor, you will find an option named “Document sync status” in the menu.

Selecting ‘Edit document and stop synchronization’ will convert the shortcode to HTML content, ready to be copied to other pages and edited as desired.

Kind regards,
Jarno

Thank you @jarnovos