Cookies

  • Resolved emanuela2019

    (@emanuela2019)


    5 months, 1 week ago

    The pop up box appears every time that a user changes page. This is because the site has a plug in that blocks cookies. Is there a solution to this? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @emanuela2019,

    Thank you for the topic.

    Please exclude the following file from the Cookie Blocking plugin and check the case again:
    ays_show_popup_only_once_[YOUR_POPUP_ID]

    Please check this and let us know about the outcome.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @emanuela2019,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

    Thread Starter emanuela2019

    (@emanuela2019)

    Hello Jasmine,

    Really sorry for the late reply. The plugin I am using can only block/unblock entire URLs. So I am not sure if there is a fix in this case.

    please let me know.

    Kind regards,

    Emanuela

    Plugin Support Jasmine

    (@hyenokian)

    Dear @emanuela2019,

    Thank you for your response.

    No need to apologize for the late response – It is our job to satisfy the needs of our customers.

    Please provide us with the link, where the given popup is enabled so that we can check out the case.
    However, please note, if the problem is connected to the cookies, then, the only solution would be to exclude the cookies from that plugin, as this option works via cookies.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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