Cookiebot conflict with happyforms contact form

Dear Martin,

I have looked into your website and the first thing I would like to say is that you have 2 Cookiebot scripts loading on your website and that can affect and make some unexpected behaviour of it.
If you are using the plugin you do not need to implement the script manually, so please remove the script from line 98 and after run a new scan from the Cookiebot manager.
Now, regarding your issue, if the form set cookies you will need to be sure which ones are set, sometimes there are more than a cookie set and can be from different categories and so only accepting those categories you will have the form working.
Regarding the ignore attribute, you can set it and also have a mark up, please take a look at the next link – https://support.cookiebot.com/hc/en-us/articles/360009063660-Disable-automatic-cookie-blocking-for-a-specific-script

If you would like further investigation or help please open a ticket directly with us – https://support.cookiebot.com/hc/en-us

Regards,
Filipe

Dear Filipe,

thanks a million for reaching out to me. That is incredible and helped me a lot.

That′s true that I have the plugin + I integrated the script manually. Unfortunately, I cannot remember where I find “line 98”, where I put the script. So sorry for bothering you with such a rookie mistake. Could you please lead me where I find this script I manually intergrated. Is it in php.functions? I could′t find it there…
I only integrated the script in the plugin “Head, Footer and Post Injections”, but there it is in the first line so I cannot understand “line 98”. So sorry Filipe.
Should I better delete the manual script or the plugin?

Moreover, I am wondering, since in the latest Cookiebot scan report from February, no happyforms cookie was detected anymore. But I didn′t change anything. Since yesterday, the contact forms works brilliantly again, though I don′t know why.
I recontacted the service staff from happyforms, and they told me, that except of 3 exceptions, happyforms does not set any cookies. The three cases do not apply to my website, so actually it should be working. What it does right now.

So thanks very very much again for your support. I highly appreciate it.

I wish you a brilliant day and a pleasant coming weekend.

Best,
Martin

Dear Martin,

My pleasure ??

To add custom JavaScript to your WordPress site, you need to either use a plugin or edit your (child) theme’s functions.php file, so one of these options you have used.
Guide to help you with this.

What I can also see now is that you only have that script enabled and so all the other scripts loading before are not being marked up if set cookies, please make sure that the Cookiebot script loads first after the Head tag. Using the plugin that function is automatic.
Regarding alltags-glueck.de happyforms, could be those options or also the scanner did not detect them, so after you have made the change of the Cookiebot script please start a new scan.

Regards,
Filipe

Dear Filipe,

thanks a lot for coming back to me!

Ok, I understood. So, what I did in the meantime is reactivating the Cookiebot plugin.
Then, I use the “Insert Headers and Footers” plugin. This one I use to enable the visitors to change consent afterwards. If I deactivate “Insert Headers and Footers” the possibility of changing consent afterwards disappears on the URL https://www.alltags-glueck.de/datenschutz/. So, I feel stuck right now. You say that I should use either the Cookiebot plugin or the “Insert Headers and Footers” plugin, right? For me, as I said, when I get rid of either one, something is missing.
I checked the the theme′s functions.php file, and I couldn′t detect any JS addition regarding Cookiebot. So it must be the “Insert Headers and Footers” plugin where I put the Cookiebot script besides running the Cookiebot plugin which is automatic.

So, when you say, I should deactivate one of them and then run another scan, I will do!
Please held me once again, Filipe, and tell me which one of those cookies I need to deactivate now. Maybe you can check again my website regading this, if something has changed, as I reactivated the Cookiebot plugin.

You can′t imagine how thankful I am for your support!

Have a very pleasant day, Filipe.

Best,
Martin

Hi Martin,

Are you still having this issue or did you manage to resolve it?

I did a small test today where I installed cookiebot and happyforms on a clean wordpress site. I couldn’t reproduce this issue, because I am able to submit the forms.
As Filipe said, this issue is probably caused by the double cookiebot setup.

Kind regards,

Team AppSaloon