Cookie Policy multilanguage

Hi @mengana,

Thanks for your kind words ??

It is not necessary to end synchronization, if the WordPress language is set to for example German, the plugin will load the cookie policy in German. These strings are shipped pre-translated with the plugin. Texts you have created yourself in the wizard can be translated with a string translation tool from Polylang or WPML.

As for your css question: as the css is separate from the text, it will stay in place if you synchronise or not.

Hope this helps!

@rogierlankhorst

Hi Rogier

thanks for your answer. In my case, the cookie policy was generated in English. I’ve created the corresponding pages in German and in Spanish but at the moment these have still the cookie policy in English. I guess, the translation doesn’t occur automatically, but I have to translate it myself, correct?

That it is synchronized means that there are automatic updates from time to time? Or how should I understand the synchronization? Because, in case there are updates in one language, for example in English, I should update manually the other languages??

Hi anyone, as I’ve already explained, ?cookie policy was generated in English. I’ve created the corresponding pages in German and in Spanish but at the moment these have still the cookie policy in English Herewith the example of the cookie policy which should be in Spanish:

https://art.coaster.ch/politica-de-cookies/

I’ve read in some other posts, that the solution could be to update the translations. I did that unfortunately without success. Can anybody give a hint to solve the problem? Thanks in advance.

The other problem I have is that the table (drop-down) showing the cookies has a bad contrast while being opened. You can check it in the above link.

Where do I find the css? Do I need a special plugin to edit the css?

Thanks a lot ??

Hi @mengana,

By default, Complianz uses the Site Language that you configure under Settings -> General in WordPress as the language of your documents.

If you need multiple language versions of the documents, you can indeed use a plugin like WPML to create separate language versions of the documents. The translation files for these languages are included with the Complianz plugin itself, so that you don’t have to translate them manually.

With the WPML plugin enabled and the languages that you want to use set-up in WPML, simply navigate to the Pages section in WordPress, and click the + icon under the language flag of the page you want to translate. For example, the Cookie Policy.

Save your new language version of the document, and it should be translated immediately after doing so. If not, please check if you might need to update your translation files?(Dashboard -> Updates -> “Update translations”).

For instructions on how to achieve the same using Polylang see https://complianz.io/translate-legal-documents-to-multiple-languages-with-polylang/

Let me know if you have any other questions.

Hi @markwolters

Thanks for your support.

It’s strange, but I have the feeling I’m missing something.

I work with Polylang. As I already said, the cookie policy was created in English. I’ve created the two other pages (on German and Spanish) as indicated in the link you sent. The only part which is translated automatically are point 6. Placed cookies and 7.1 Manage your consent settings. The rest is in English.

I’ve checked also the translations on Dashboard and the text is shown: Your translations are all up to date.

Do I really need to install WPML to Polylang?

Kind regards and thanks again ??

Hi @mengana,

it should translate the documents when following the instructions. When I look at your documents now, they seem to be translated entirely. Do you still experience any issues?

Hi @markwolters

the issue is the following: I had polylang (free version). I always translate my texts myself, no problem. And as I said, only with polylang, the only parts which were translated automatically were points?6. Placed cookies?and?7.1 Manage your consent settings. But in case of a cookie policy or a data protection declaration, I thought, I would be useful to have an automatic translation plugin. I investigated a little bit and found out that only with polylang I cannot do it. So I tried with other plugins (always the free version):

TranslatePress: I was allowed only to add 1 additional language (and I need 2)

Weglot: I could translate the cookie policy (originally in english) into german and spanish and the data protection declaration (originally in german) to spanish but the english translation was not done because the maximum limit of words was reached.

I wanted just to confirm, that polylang (free version) doesn’t translate automatically.

Anyway, part of the work was done. The rest I can do it myself or with any online translator.

Kind regards

Bettina

What is also strange is the following:

When I see the cookie policy on the website in the different languages, points 6. Placed cookies?and?7.1 Manage your consent settings are correctly translated. But when I want to edit the corresponding pages, point 6 and 7.1 are shown in German. Do I need to interrupt the synchronisation?

Thanks in advance

Hi @mengana,

If your translation files are all up-to-date (Dashboard -> Updates), you should be able to create a new translated version of the documents with PolyLang and save the page; so you would not have to translate the texts manually, as it would then use the available translations that are included with the plugin.

Kind regards, Jarno

Hi @jarnovos

Thanks for your message.

With the free version, I can create the pages/posts, etc in the different languages and they are connected, but they are not automatically translated: that’s something I need to do manually.

I’ve checked several plugins which theoretically would translate automatically, but none of them are for free.

Kind regards

Hi @mengana,

You would really only require Complianz and a free translation plugin such as PolyLang for this purpose. Complianz itself already contains translations for the languages that are listed here, so, provided that your translations are up-to-date, you won’t have to translate the legal documents manually if it concerns one of those languages.

I have recorded a short video for you (Google Drive) where I demonstrate the process of creating Spanish & French versions of the Cookie Policy, on a brand new (English) WordPress site with just Complianz & PolyLang installed.

I hope this helps you identify the step that you might still be missing here.

Kind regards, Jarno

Hi @jarnovos

Thanks a lot for your video. That’s really very kind of you ??

Unfortunately it doesn’t work by me. I’ve also make a video for you to see what I do:

https://drive.google.com/file/d/1rRB4MDezV5aN1bWbJibOg6TM5b-zVPs-/view?t=27

I hope the above link works, otherwise try this please: https://clipchamp.com/watch/QzaOyf5lmUS

Herewith a short explanation:

-my site language is german

-I’ve set the following languages in polylang: german (main), english and spanish

-apparently there are no translations pending

-I create the cookie policy in complianz and this is created as german (flag showing german language) but the only part translated into german are points 6-placed cookies and 7.1. The rest is everything in english.

The same when I create a spanish version, the only part translated into spanish are points 6 and 7.1.

Herewith the links to the cookie policies in all languages:

English: https://art.coaster.ch/cookie-policy-in-english/?preview_id=9940&preview_nonce=729619cb39&preview=true

German: https://art.coaster.ch/cookie-policy-eu/?preview_id=9926&preview_nonce=9232a41dd6&preview=true

Spanish: https://art.coaster.ch/cookie-policy-in-spanish/?preview_id=9938&preview_nonce=2c3fc46423&preview=true

I don’t know what else to do….

Hi @mengana,

I can’t view the ‘previews’ of the Cookie Policies on your site, but in any case; when you’re visiting the Wizard in your video, it looks like only half of it is translated. This still leads me to suspect that the translation files are not at the latest versions.

What I would try is to manually upload the latest translation files for Spanish and German (CH) to the folder /wp-content/languages/plugins/ on your website, whereby you replace the current ones in that folder, with the latest versions from this WeTransfer link.

Kind regards, Jarno

Hi @jarnovos

Thanks you for the files. I’ve uploaded them to the server but it doesn’t work. Like before, only points 6 and 7.1 are in the correct language. The rest is always in English.

I’ve added the cookie page to the main menu so you may have a look:

https://art.coaster.ch/cookie-richtlinie/

https://art.coaster.ch/politica-de-cookies/

https://art.coaster.ch/cookie-policy/

Kind regards ??

Hi @mengana,

These sections indeed work fine, because those are not dependent on the translation files.

The final thing I can suggest here is to check the PolyLang settings, under URL Modifications; this option should be set to “The language is set from the directory name in pretty permalinks” and not “The language is set from content”.

Otherwise I’d recommend asking PolyLang support for a closer look, as I can’t seem to replicate this behavior whatever I try; nor have we had other reports about similar issues so far.

Kind tegards, Jarno